Tax updates and Q&A support
Compliance – Security – Efficiency
Services
General description of the service
With Tax Updates and Q&A Support Services, Crowe Vietnam helps enterprises stay up to date with new tax regulations and resolve issues arising during the fulfilment of their tax obligations. The service includes:
- Tax Updates: Provide information on new tax policies and regulations, together with analysis of their impact and practical considerations for enterprises.
- Tax Q&A Support: Address technical questions relating to tax obligations, provide guidance on the application of relevant regulations and cite specific legal bases.
- Provision of Legal Documents: Support the provision of tax-related legal documents and relevant translations upon request.
Through this service, Crowe Vietnam helps enterprises proactively keep abreast of regulatory changes, strengthen compliance, minimise errors and identify potential tax risks.
Service Usage Context
- Enterprises Requiring Tax Policy Updates: Stay informed of new regulations in a timely manner and assess their impact on business operations.
- Enterprises Requiring Support with Tax Matters: Receive assistance in addressing technical questions and identifying the appropriate legal basis.
- Enterprises Seeking to Save Time on Legal Research: Conveniently access tax updates, legal documents and related materials.
- Enterprises Seeking to Strengthen Tax Risk Management: Proactively identify issues, minimise errors and improve tax compliance effectiveness.
Service delivery process and timeline
Service process
- Collect questions and requests from the client’s personnel regarding tax matters via email, telephone or chat tools.
- Classify and record the matters requiring clarification by specific areas, such as tax filing, tax regulations and other relevant tax matters.
- Analyse each enquiry and provide accurate responses based on current tax regulations.
- Provide direct advice or respond by email with specific references to applicable Circulars, Decrees or Laws, helping the client clearly understand the relevant legal basis.
- Monitor and summarise changes and new tax regulations that may directly affect the client’s business operations.
- Highlight potential tax risks or opportunities for tax cost optimisation, helping the client make timely adjustments to its operations.
- Research and provide tax-related legal documents upon the client’s request.
- Provide English translations of legal documents, where available in our database, to support the client’s international business needs.
- Prepare and issue periodic tax updates focusing on significant developments in tax regulations.
- The updates include concise and easy-to-understand analysis of the impact of new regulations, together with practical considerations and solutions for the client.
Timeline for Service Delivery
The timeline for Tax Updates & Q&A Support Services is flexibly adjusted depending on the nature of each service component.
For the “Q&A Support” component, we typically review enquiries and provide responses to clients within approximately 1 - 3 working days, depending on the complexity of the matter and the level of support required. For more complex matters, additional time may be required, while we always seek to optimise the process to ensure that clients receive accurate and timely information.
For the “Tax Updates” component, we provide regular updates and issue notifications promptly when new regulations are released, helping clients stay informed of changes relevant to accounting and tax matters. This enables enterprises to strengthen regulatory compliance and minimise potential risks.
Quotation process and service fees
To prepare and send you a tailored quotation, we kindly request that you provide relevant information via our form and/or through an in-depth discussion. Based on the information collected, we will analyze your needs and specific requirements in order to:
- Assess the feasibility of service delivery: Determine whether we can provide the requested service appropriately and at a guaranteed quality level.
- Advise on optimal solutions: Recommend alternative solutions (if any) to help optimize efficiency and cost-effectiveness for your organization.
If we are able to support you, we will propose a reasonable fee based on:
- An estimated workload of the engagement;
- The level of professional expertise required from our team.
Estimated response time: The quotation process will be completed within 12 to 24 hours upon receiving your request.
Frequently asked questions
1. Are enterprise information and data kept confidential when using tax services?
We are committed to maintaining the absolute confidentiality of all client information under a Non-Disclosure Agreement (NDA) and apply advanced data security measures to ensure information is protected.
2. Can enterprises receive tax advice on an ad hoc basis, or is a long-term contract required?
We provide both ad hoc tax advisory services and long-term service arrangements, depending on the enterprise’s needs. Under a long-term engagement, enterprises can receive timely support and continuous updates on changes in tax policies and regulations.
3. Do small enterprises need to engage tax services?
Yes. Regardless of size, accounting or tax errors may still result in penalties or create difficulties when the enterprise expands its operations. Using professional tax services helps enterprises ensure regulatory compliance, minimise errors and legal risks, reduce personnel costs, and focus resources on core business activities.
4. Can an enterprise change its outsourced tax service provider?
Yes. Enterprises may change their outsourced tax service provider if the current service no longer meets their requirements. We support data migration, document handover and onboarding to help ensure a smooth transition.
Brand commitment
Crowe Vietnam is committed to building and delivering on its brand personality, with the goal of fostering trust and providing an exceptional experience throughout our journey with clients and partners.
High professional quality at a reasonable cost
Crowe Vietnam is committed to delivering high quality solutions and services at reasonable costs, ensuring an exceptional client experience. We consistently strive for differentiation and continuously enhance the professional capabilities of our team to best meet the evolving needs of our clients.
A portrait of our clients & business partners
We aspire to collaborate with clients and partners who are committed to:
Insights
News
Overview of Crowe Vietnam
Top 9
International brand in Audit, Accounting, Tax, and Business Advisory
Top 9
Audit service provider for FDI enterprises in Vietnam
Top 15
Audit and Advisory service providers in Vietnam
18+
Years of operation (since 2008)
200+
Personnel (350+ including personnel of Crowe’s business associates in Vietnam)
4
Offices
1000+
Clients (1500+ including clients of Crowe’s business associates in Vietnam)
Crowe Vietnam Introduction Video
Why choose us for this service?
Choosing the right service partner is a key factor in ensuring both effectiveness and peace of mind. Here’s why Crowe Vietnam is the trusted choice for you.
International Brand
Crowe Vietnam is a full member of Crowe Global, a top 10 global network of audit, accounting, tax and advisory firms operating in 150 countries. Our international brand enables us to deliver high-quality tax services, helping clients ensure compliance and manage tax risks effectively.
Assured Expertise
With a team of experienced professionals holding internationally and locally recognised qualifications such as ACCA, CPA, CTA, ICAEW and CA ANZ, Crowe Vietnam is committed to delivering high-quality tax services that help clients optimise efficiency and ensure compliance.
Professional Services
Our clients regularly receive useful newsletters and publications, join professional seminars with experienced specialists, receive dedicated technical support, and gain access to a range of modern and practical support tools developed and continuously enhanced by Crowe Vietnam.
Strict Confidentiality
Crowe Vietnam places the highest priority on confidentiality and compliance, applying rigorous control measures to protect client information and prevent data security risks, thereby ensuring maximum transparency and security throughout the provision of tax services.
Global Support
Through our extensive connection with the Crowe Global network, we are always ready to help tax service clients access international professionals and seconded personnel, providing comprehensive support to address complex issues in today’s global business environment.
Reasonable Fees
Crowe Vietnam is committed to delivering high-quality tax solutions at reasonable fees, helping clients optimise costs. We continuously strive to improve and enhance operational efficiency, enabling clients to achieve maximum value within an appropriate budget.
Senior Personnel
Nam Nguyen
Chairman & Managing PartnerFCPA, CTA, FCCA
Lam Vu
General Director & Audit DirectorCPA VN, CPA AU, CTA, MA
Linh Nguyen
Partner, Tax & AdvisoryCPA VN, CPA Aust., CTA
Phat Tran
Partner, Audit & AssuranceFCCA, CIA, CPA VN, CTA