Accounting updates and Q&A support
Professional – Optimized – Reliable
Services
General description of the service
With this service, our team of professionals helps clients address technical enquiries and stay up to date with the latest accounting regulations, from basic matters to complex regulatory changes.
Our service includes a range of activities designed to support enterprises in maintaining compliance and optimising business operations. These activities include:
- Q&A Support: Provide timely responses to accounting-related questions and other relevant matters raised by the client’s personnel, together with specific references to applicable regulations.
- Accounting Updates: Regularly provide the latest information on accounting regulations, together with analysis and insights on opportunities to optimise tax costs or minimise legal risks.
- Provision of Legal Documents: Provide relevant legal documents and translations, where available, upon the client’s request.
The deliverables of this service include clear, accurate and legally supported responses; timely and easy-to-understand regulatory updates; and legal documents provided upon request to support the enterprise’s operations.
Our objective is to help clients remain proactive in complying with applicable regulations, minimise the risk of errors, optimise operational efficiency and strengthen their personnel’s confidence in handling accounting matters.
Service Usage Context
- Enterprises Requiring Updates on Changes in Accounting Regulations: The service provides the latest information on regulatory changes, helping enterprises stay informed, make timely adjustments to their strategies, optimise costs and minimise legal risks.
- Enterprises Seeking to Save Time and Resources on Legal Research: The service provides legal documents and translations upon request, helping enterprises reduce the time and effort required to research and apply new regulations.
- Enterprises with Accounting Teams Requiring Regular Technical Support: The service provides timely responses to accounting enquiries and related regulatory matters, helping ensure accurate compliance and minimise errors in day-to-day work.
Service delivery process and timeline
Service process
- Collect questions and requests from the client’s personnel regarding accounting matters via email, telephone or chat tools.
- Classify and record the matters requiring clarification by specific areas, such as financial statement preparation or accounting regulations.
- Analyse each enquiry and provide accurate responses based on current accounting regulations.
- Provide direct advice or respond by email with specific references to applicable Circulars, Decrees or Laws, helping the client clearly understand the relevant legal basis.
- Monitor and summarise changes and new accounting regulations that may directly affect the client’s business operations.
- Highlight potential risks or optimisation opportunities, helping the client make timely adjustments to its operations.
- Research and provide accounting-related legal documents upon the client’s request.
- Provide English translations of legal documents, where available in our database, to support the client’s international business needs.
- Prepare and issue periodic updates focusing on significant developments in accounting regulations.
- The updates include concise and easy-to-understand analysis of the impact of new regulations, together with practical solutions for the client.
Timeline for Service Delivery
The timeline for Accounting updates and Q&A support services is flexibly adjusted depending on the nature of each service component.
For the Q&A Support component, we typically review enquiries and provide responses to clients within approximately 1 - 3 working days, depending on the complexity of the matter and the level of support required. For more complex matters, additional time may be required, while we always seek to optimise the process to ensure that clients receive accurate and timely information.
For the Accounting Updates component, we provide regular updates and issue notifications promptly when new regulations are released, helping clients stay informed of changes relevant to accounting matters. This enables enterprises to strengthen regulatory compliance and minimise potential risks.
Quotation process and service fees
To prepare and send you a tailored quotation, we kindly request that you provide relevant information via our form and/or through an in-depth discussion. Based on the information collected, we will analyze your needs and specific requirements in order to:
- Assess the feasibility of service delivery: Determine whether we can provide the requested service appropriately and at a guaranteed quality level.
- Advise on optimal solutions: Recommend alternative solutions (if any) to help optimize efficiency and cost-effectiveness for your organization.
If we are able to support you, we will propose a reasonable fee based on:
- An estimated workload of the engagement;
- The level of professional expertise required from our team.
Estimated response time: The quotation process will be completed within 12 to 24 hours upon receiving your request.
Frequently asked questions
1. Does Crowe’s accounting service ensure the confidentiality of enterprise information?
We are committed to maintaining the absolute confidentiality of all client information under a Non-Disclosure Agreement (NDA) and apply advanced data security measures to ensure information is protected.
2. When should an enterprise optimise its accounting processes?
- An enterprise should consider optimising its accounting processes when its operations expand, costs increase or financial reporting becomes less accurate.
- This is also important where risk controls or regulatory compliance are not sufficiently effective, or during digital transformation.
- In particular, before capital raising, listing or entering into international cooperation, a transparent and optimised accounting system can help strengthen the enterprise’s competitiveness.
3. Do small enterprises need to engage accounting services?
Yes. Regardless of size, accounting errors may still result in penalties or create difficulties as the enterprise expands. Using professional accounting services helps ensure regulatory compliance, minimise errors and legal risks, improve financial efficiency and reduce personnel costs, allowing the enterprise to focus its resources on core business activities.
4. Can an enterprise change its accounting outsourcing service provider?
Yes. Enterprises may change their accounting outsourcing service provider if the current service no longer meets their requirements. We support data migration, document handover and onboarding to help ensure a smooth transition.
Brand commitment
Crowe Vietnam is committed to building and delivering on its brand personality, with the goal of fostering trust and providing an exceptional experience throughout our journey with clients and partners.
High professional quality at a reasonable cost
Crowe Vietnam is committed to delivering high quality solutions and services at reasonable costs, ensuring an exceptional client experience. We consistently strive for differentiation and continuously enhance the professional capabilities of our team to best meet the evolving needs of our clients.
A portrait of our clients & business partners
We aspire to collaborate with clients and partners who are committed to:
Insights
News
Overview of Crowe Vietnam
Top 9
International brand in Audit, Accounting, Tax, and Business Advisory
Top 9
Audit service provider for FDI enterprises in Vietnam
Top 15
Audit and Advisory service providers in Vietnam
18+
Years of operation (since 2008)
200+
Personnel (350+ including personnel of Crowe’s business associates in Vietnam)
4
Offices
1000+
Clients (1500+ including clients of Crowe’s business associates in Vietnam)
Crowe Vietnam Introduction Video
Why choose us for this service?
Choosing the right service partner is a key factor in ensuring both effectiveness and peace of mind. Here’s why Crowe Vietnam is the trusted choice for you.
International Brand
Crowe Vietnam is a member of Crowe Global, one of the world’s top 10 networks in accounting, audit, tax and business advisory services. With a network of 798 offices across 150 countries, we are committed to delivering accounting services that meet international standards to all our clients.
Assured Expertise
With a highly qualified team holding professional qualifications such as CPA Vietnam, CTA, ACCA, CPA Australia and ICAEW, Crowe Vietnam delivers reliable, accurate and transparent accounting services in compliance with Vietnamese regulations and international standards.
Professional Services
We strictly comply with professional standards. Our clients also receive useful newsletters and publications, attend professional seminars with experienced specialists, and access practical support tools developed and continuously enhanced by Crowe Vietnam.
Strict Confidentiality
At Crowe Vietnam, client confidentiality is always a top priority. We apply rigorous internal controls systems and advanced security standards to ensure that all accounting and financial data is securely protected and information security risks are minimised.
Global Support
With direct support from the Crowe Global network, we provide comprehensive accounting advisory solutions that address clients’ needs in Vietnam and support international expansion, ensuring regulatory compliance and optimising business efficiency across multiple markets.
Reasonable Fees
We are committed to delivering services of a quality comparable to leading global firms at highly competitive fees, ensuring that clients receive optimal value and an appropriate balance between cost and quality when using our accounting services.
Senior Personnel
Nam Nguyen
Chairman & Managing PartnerFCCA, FCPA, CA (SGP), CTA
Lam Vu
General Director & Audit DirectorCPA VN, CPA AU, CTA, MA
Linh Nguyen
Partner, Tax & AdvisoryCPA VN, CPA Aust., CTA
Phat Tran
Partner, Audit & AssuranceFCCA, CIA, CPA VN, CTA