AI, Change and Transformation
We are more than consultants, we are your partner to help you build a future in which you lead and excel – transforming tomorrow, today.
Shape the future of your organisation through innovation
Successfully navigating change is critical to long-term business performance in an increasingly complex and fast-moving environment.
At Crowe UK, our integrated approach to change management, project management, organisational transformation, and AI adoption helps businesses successfully navigate complex change, create a culture that supports ongoing growth and development, and deliver measurable outcomes.
Our approach
Why choose us?
Expertise and experience
Utilising our extensive experience spanning across many industries, we apply best practices and innovative strategies to your specific challenges.
Expertise and experience
Customised solutions
We do not believe in one-size-fits-all. Our approach is tailored to fit your unique needs, goals, and culture, embedding change into every step to promote adoption at all levels.
Customised solutions
Proven methodologies
To deliver measurable and sustainable results, combining proven industry approaches, practical understanding and your own insight on what is best for your organisation.
Proven methodologies
End-to-end support
From initial assessment to implementation and ongoing support, we are with you every step of the way; working with you and alongside you to achieve joint success.
End-to-end support
Services
How we can help you
How we work
A practical framework for adopting AI
01. Define value, risk and direction
- Identify where AI creates value across claims, underwriting and operational processes (not just tasks).
- Assess readiness across data, technology, people, governance and culture.
- Evaluate AI risk exposure, security considerations governance gaps, and third-party risks (TPRM).
- Align priorities to your risk appetite and regulatory expectations.
- Educate boards and leadership to make informed AI Decisions.
Outcome: Clear priorities, quantified opportunities, and a roadmap grounded in value, risk and control.
02. Redesign processes and deliver solutions
- Redesign end-to-end processes, combining AI and non-AI interventions to improve performance.
- Design human-AI ways of working to build confidence and operational resilience if AI fails.
- Build and deploy solutions that work in real operations.
- Embed controls, oversight and auditability.
- Run hands-on sessions to embed practical capability within teams.
Outcome: Operationally embedded AI that improves performance and reduces people and process risk.
03. Govern, assure and grow
- Establish governance aligned to your risk appetite.
- Implement responsible AI frameworks.
- Deliver AI reviews, supplier due diligence and security diagnostics.
- Integrate AI into Operational Resilience, TPRM, data and analytics frameworks.
- Upskill teams and embed AI into day-to-day roles.
- Assess AI adoption, performance and results, managing risk and improving.
Outcome: AI that is trusted, controlled and sustained through real organisation capability.
Hubs
AI is changing the way organisations work, plan and make decisions.
Our AI hubs bring together practical insights, guidance, and use cases to help you understand opportunities, manage risks, and adopt AI with confidence. Whether you are exploring AI for the first time or looking to scale existing tools, we can help you take a secure, practical and value-led approach.
Case studies
How we have helped our clients
Designing and deploying bespoke machine learning models that help organisations solve complex business challenges, identify patterns in their data and turn insight into practical, measurable value.
Predict customer behaviour to increase conversion rates
Our team built a model for the UK entity of this global insurer to identify factors that might influence sales and predict which customers were more likely to purchase their product.
Improve operational risk event categorisation
Our client wanted to explore the extent to which AI tools, including machine learning, could help categorise risk events to improve consistency, reduce duplication and enable better risk insights.
Our latest thinking
Meet Buki Obayiuwana
Discover more about her role as Managing Director of AI, Change and Transformation, and what she loves about working with her clients at Crowe UK.
Contact us
Ready to transform and drive growth? Contact us today to schedule a consultation and discover how our consultants can help your organisation thrive.
Buki Obayiuwana
Managing Director, AI, Change and Transformation ConsultingLondon
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Working together we can help you successfully adapt and overcome the challenges you may face, both today and in the future.
Acting as your trusted partner, through practical and proportionate approaches, our work can help you become more sustainable, more resilient, and more adaptable to change and uncertainty.