Effective Communication to Inspire, Engage and Succeed at Work

Introduction

Everyone hears, but few truly listen, especially in today’s age of instant communication. A critical yet often underdeveloped communication skill is active listening. Poor listening contributes to increased workplace tension and can negatively impact professional relationships. By practising active listening, we learn how to ask the right questions, which lie at the heart of effective communication. Finally, giving clear instructions at work is crucial, as it minimises errors, boosts efficiency, and ensures consistency.

All three skills active listening, asking strategic questions, and giving clear instructions foster a positive and confident work environment by setting clear expectations, reducing ambiguity, and aligning everyone towards the desired outcome. 

Objectives

• Develop active listening skills to improve understanding, reduce workplace tension, and strengthen professional relationships.
• Enhance the ability to ask strategic questions to support effective communication and better decision-making.
• Improve clarity in giving instructions to minimise errors, increase efficiency, and ensure alignment on desired outcomes.

The overall flow of the course will see you:

1. Recognise the three types of listening styles – passive, selective, and active.
2. Identify common listening challenges and how to overcome them.
3. Understand how to ask three different types of questions to suit various situations – closed, clarifying, and open-ended.
4. Learn how to use the three types of open-ended questions effectively.
5. Develop ways to convey your message clearly through tone of voice, facial expressions, body language, and gestures.
6. Leave with greater self-awareness on how to improve your listening skills, ask strategic and effective questions, and give clear instructions.

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