Digital transformation is a moving target. How do you stay ahead of change? Where should you invest your efforts? To stay relevant in the future, you need to take mindful and targeted action today.
Within our own company, and in helping organizations from small businesses to global enterprises, we’ve found four key areas to focus on for a successful digital transformation strategy.
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What is digital transformation? It's more than a single technology, more than a trend. It's about channeling your business's core purpose. It's your journey from uncertainty to determination, from siloed to connected, from analog to digital. That journey begins with a need to do what you do for your customers, partners, and employees better while driving results.
You can meet their expectations by assessing the gaps and their experiences, looking for opportunities to enhance your services, transactions, and processes, and vetting the right technologies to build on what you do well. Before seeking shiny, new tech, know your strengths and weaknesses. Technology isn't a one size fits all. So go after the tools that enhance your capabilities and make you more efficient. There will be bumps along the way. So get comfortable with failing fast.
Turn mistakes into lessons learned and stick to a cadence for refining and optimizing as you go. And whether you're in the driver's seat, or co-pilot, follow your map. But don't hesitate to take some roads more slowly than others while you understand the impact and scale up. As with any other major business move, safety first.
Plan how you will manage risks, protect sensitive data, check vendor security, standards, and test new technologies. Think of a digital transformation as a business transformation by another name. It's your path to meeting customer needs, weathering disruption, and achieving business goals. And you're probably further along than you think. So where are you on your journey? We can help you take your next step.
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Create a digital experience for your customers
The pandemic has accelerated the move to all-digital customer experiences. Telehealth and online grocery shopping have exploded, and retail spaces have become fewer and smaller. How will these trends shape your customers’ experience?
Seek technological efficiencies
Your workforce, customer base, and executive leadership are more mobile and virtual than ever. Are you prepared to capitalize on new opportunities to use digital solutions, AI, automation, and the cloud to increase operational efficiency across the organization?
Get comfortable with failing fast
One key to thriving through crisis (and beyond) is the ability to fail – and fail quickly. How well can you recognize and learn from your failures? Know what you can do to move on and accelerate your digital transformation.
Focus on risk management and privacy protection
To mitigate risk in digital transformation, careful planning is critical. You need to understand how new technology will interface with core systems, evaluate third-party risk, and prioritize data security.
The pandemic has accelerated the move to all-digital customer experiences. Telehealth and online grocery shopping have exploded, and retail spaces have become fewer and smaller. How will these trends shape your customers’ experience?
Your workforce, customer base, and executive leadership are more mobile and virtual than ever. Are you prepared to capitalize on new opportunities to use digital solutions, AI, automation, and the cloud to increase operational efficiency across the organization?
One key to thriving through crisis (and beyond) is the ability to fail – and fail quickly. How well can you recognize and learn from your failures? Know what you can do to move on and accelerate your digital transformation.
To mitigate risk in digital transformation, careful planning is critical. You need to understand how new technology will interface with core systems, evaluate third-party risk, and prioritize data security.
Across industries, the pandemic has compressed decades of digital transformation into a moment. From mass adoption of work from home, online banking, and virtual consultations to lower demand for in-person experiences, industries have to adapt, providing the all-digital, all-mobile work, operational, and customer experiences of the future.
Banking
The days of checking accounts and physical branches are numbered. How are you delivering the all-digital, all-mobile bank of the future?
Healthcare
The mass adoption of telehealth has unbound patient care from geographic borders. Paper surveys are being replaced with online “star” ratings for doctors and hospitals, with major effects for both patients and providers.
Read article
Technology, media, and telecommunications
After a rush of pre-pandemic M&A activity, technology, media, and telecom businesses are integrating acquisitions and remaking operations to emerge stronger and smarter.
Retail
From total shutdown to online ordering to new delivery and pickup operations, retailers have scrambled to stay afloat – and to put virtual customers at the center of everything they do.
Banking
Healthcare
Technology, media, and telecommunications
Retail
The days of checking accounts and physical branches are numbered. How are you delivering the all-digital, all-mobile bank of the future?
The mass adoption of telehealth has unbound patient care from geographic borders. Paper surveys are being replaced with online “star” ratings for doctors and hospitals, with major effects for both patients and providers.
Read article
After a rush of pre-pandemic M&A activity, technology, media, and telecom businesses are integrating acquisitions and remaking operations to emerge stronger and smarter.
From total shutdown to online ordering to new delivery and pickup operations, retailers have scrambled to stay afloat – and to put virtual customers at the center of everything they do.
We understand digital transformation across industries. We’ve helped clients of all sizes – from large enterprises to fast-growing startups – through all aspects of technology strategy and implementation. Here’s what’s on our minds.
Digital transformation from a branch perspective
3 ways NetSuite ERP helped a global fragrance manufacturer and supplier
Leader Lessons From The Pandemic: Technology Is The Great Enabler
Mental Health: The Bot Therapist Will See You Now
Moving into the next generation of automation
5 components of digital transformation in banking
Technology Trends Shaping Business In 2025
Moving into the next generation of automation
Navigate uncertainty by digitally transforming your bank
A healthcare system’s journey to automated reconciliation
Cloud computing checklist: 4 steps to better IT decisions in 2021
Patented data extraction system simplifies borrower health checks
Automation and AI: How to make the most of your data
Data as an asset: Getting executive buy-in
The Great Resignation, leadership, and hybrid workforces
Charting your digital transformation journey
No one can predict the next crisis, but you can choose the right technology and strategies to help you weather the storm.
Be prepared with practical ideas and guidance from Crowe. From digital transformation strategies to supporting your remote workforce, get insights to help you thrive, delivered to your inbox.
We’ve helped clients understand their customers more deeply, increase efficiency, and manage risk as they transform their operations with technology. We’re here to answer your questions about your digital transformation strategy, goals, and challenges.