In banking, it’s easy to confuse digital transformation with table stakes. True digital banking transformation starts on the inside with these five components.
Digital transformation is a hot issue in nearly every industry, but in banking, it’s an essential step to take your business from surviving to thriving.
It’s easy to think about digital transformation in banking as implementing a few digital services for your customers. But offering online banking, account alerts, or 24/7 account access isn’t transformation – it’s table stakes.
True digital banking transformation comes when you transform the inside of your organization by examining internal policies, procedures, and communication to change the way you do business externally.