“At Crowe DNA, we advise clients on all facets of human capital management so that businesses can achieve optimal performance through their employees. As organizational psychologists, we study and assess individual, group, and organizational dynamics in the workplace and then aim to apply and integrate the research findings with best practice solutions to solve problems thereby enhancing the well-being and performance of organizations. We incorporate technology in everything that we do and, while there is no silver bullet that can solve the mental health crisis, deploying the right technology to engage, train, assess and measure performance can mean the difference between success and failure. Ultimately, workplace health is a leadership issue, and change of mindsets towards addressing employee mental health must start at the top. Leaders will always play a critical role in creating the type of environment that promotes mental and emotional well-being. As the world around us changes, so too must leaders change in order to lead and motivate teams effectively in this new era. How well leaders respond to the current crisis will come down to three factors: their own capabilities as leaders, the quality of the digital tools available to them, and the leadership courage needed to make the right decision to invest significantly in the tools and programs needed to care for people.”
On managing uncertainty: “Many of the usual approaches for managing uncertainty can be useful in times of crisis. However, responses and actions cannot be based only on predefined response plans that were drawn up before the crisis. The only certainty is that there will be even more change in the future and that this will continue to impact in a number of ways; many of which will be new and unprecedented. This means that while the immediate need may be issues such as protecting people and ensuring survival of the organization, there is also a need to consider both the near term as organizations develop coping and stabilisation strategies, as well as longer-term strategies to optimise their position post-recovery. Productivity gains can be achieved by focusing on the key goals, the critical processes and the key activities that have been selected to deliver the goals. But there is more to it than processes and culture, and behaviour is important. Leaders need to ensure that they are supporting their teams and that they are empowered. True empowerment requires an enabling environment and this means that leaders need to ensure that those that they are trying to empower have the core competencies, relevant tools, methodologies and policies that must support both accountability and devolved decision making. The correct balance will be achieved only when individuals or teams have a clear understanding of responsibilities, the authority necessary to fulfil these responsibilities and the accountability for the consequences of what they have done or failed to do.”
“Providing access to both human contact and services through technology ensures we are considering the needs and preferences of all of our people. Additionally, we have robust resources on our internal intranet via our ‘well-being portal’. This provides access to a wide variety of healthcare resources.”
“At Crowe, privacy and protecting people’s data is vitally important. Engaging with staff opens up a big database of experiences. You're capturing data, while protecting sensitive data, so you can start to analyze what's going on in bigger spheres and help tease out themes. Moreover, this openness can help the industry provide better care and understand things better, versus a bunch of individual practitioners that aren't able to view the wider picture.”
“In the long-term, robots are definitely not a substitute for a qualified and experienced human therapist. While there are immense benefits of using robot therapists for short-term guidance and emergency, a human therapist should take charge of a long-term prognosis. The human professional can benefit from the prior data and analysis gleaned by robot therapists, rather than having robot therapists handle end-to-end healthcare.”
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