The increasing digitisation of business, accelerated by the COVID-19 pandemic, has forced companies to make much wider use of new technologies and in many cases to change their existing business model. Many organisations, which until now were not active on the Internet, have already started or intensified their activities on the Internet. Undoubtedly, this creates great opportunity for development for companies which so far have not looked for opportunities to expand on the Internet and have not used advanced IT solutions on a larger scale.
The e-commerce market in Poland is developing at an incredible rate. According to Statista DigitalMarket Outlook report, Polish e-commerce is the 13th fastest growing e-commerce market in the world. Experts indicate that in 2020 the value of e-commerce in Poland will exceed 60 billion PLN.
The sustained growth rate makes the e-commerce sector increasingly competitive, which we all enjoy. On the other hand, companies entering the market of online sales face a great challenge to effectively reach customers and use the potential in the online world.
The decision to move your business online should be preceded by a multidimensional analysis which will allow you to answer the following questions:
If a company already operates on the e-commerce market, but the results are not satisfactory, it is worth looking at individual processes and identifying areas to be optimized. Sometimes the effectiveness of the whole process may be affected by its single element, e.g. inefficient communication with a customer or unacceptably long time of processing a complaint. The implementation of appropriate corrective actions will help to increase the effectiveness of all online operations and improve the financial performance of the company.
The Crowe team of experts with vast knowledge and experience in business process optimization helps clients to decide whether it is worth to enter the e-commerce market, and if so, how to properly prepare a company for such an entry. We provide a preliminary evaluation of processes, which will allow to assess whether there is a justified reason to make changes and take further actions.
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Business Process Robotization