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Public Sector Tech Transformation With Measurable Impact

9/21/2026

At a glance

See how Crowe worked with a state-level government agency to implement a transformational internal audit management solution.

A public sector organization managed its internal audits of other government agencies through time-consuming, labor-intensive, and inefficient processes that centered on spreadsheets. Crowe implemented a customized platform to streamline the organization’s processes and workflows.

Client

Our client is a public sector agency of a U.S. state focused on oversight, accountability, and advocacy. This organization has more than 200 employees, about half of whom conduct post-certification quality control and management evaluation reviews of critical public assistance programs.

Crowe approach

Crowe implemented Onspring, a flexible, no-code platform that enables rapid configuration of business processes and workflows. We worked closely with the agency to customize the platform for public assistance case reviews and complaint resolution, and we replaced manual spreadsheets with a centralized, automated system.

170+ hours saved monthly

Automation reduced manual work by 173 hours per month, and now staff can support higher need areas.

50% faster trend reporting

Error trend tracking and reporting takes 50% less time, which improves visibility into issues and corrective actions.

15+ templates eliminated

Standardized case tracking replaced more than 15 Microsoft Excel™ templates to streamline complaint intake and resolution with clear ownership.

Working with Crowe has been seamless from day one. The Crowe team is responsive, knowledgeable, and efficient. It understood our oversight mission and built a solution that actually works for how we operate.

- Laura Sudkamp, executive director of the client organization

Public sector tech transformation

Schedule a meeting with our team to learn more about our public sector services.

Challenge details

Three different teams in this government agency relied heavily on Excel spreadsheets to internally audit activities of other in-state public sector organizations. Various case reviews and citizen complaints had to be entered into more than a dozen different spreadsheet templates. Moreover, much of the documentation resided on a Microsoft SharePoint™ system. While this system facilitated the sharing required for reviews, it had become disorganized over time, and employees had a hard time finding the necessary files.

Disconnected processes and documentation made it difficult to track progress, perform consistently, and generate timely insights. The agency needed a simple, integrated solution to streamline operations and reduce these challenges.

Recent legislation that reorganized the department moved this issue from operational challenge to mandated change. After going through options for updating the system, the agency chose to work with Crowe on a modernization effort.

How Crowe helped

By tailoring the Onspring platform to the client’s programs and review standards, we helped modernize oversight, with regulation-aligned, defensible documentation that supports accurate findings and reporting.

Rapid implementation to meet critical deadlines

When the organization needed to transition from manual processes to a centralized quality review system under a tight timeline, Crowe helped make it happen. The team quickly configured the Onspring platform, migrated key spreadsheets and notices, and prioritized the most critical functions so they were operational by the required deadline. By delivering a stable solution on schedule, Crowe enabled the organization to meet its regulatory commitments without disruption or delays.

Expanded internal capacity with specialized expertise

The organization knew what it wanted from a modern information management system, but it lacked the internal resources to build and configure it. Crowe provided the technical expertise to translate existing spreadsheets, templates, notices, and workflows into a centralized platform, which allowed the organization’s staff to focus on core responsibilities. Rather than simply implementing software, Crowe served as an extension of the team by providing the specialized skills needed to deliver the solution successfully.

An adaptable platform backed by an ongoing relationship

The engagement didn’t end at implementation. As business needs evolve, Crowe continues to help the organization refine workflows, identify new capabilities, and make incremental improvements to the system. Through regular collaboration and responsive support, Crowe helps the organization maximize the value of its Onspring investment while making sure the platform continues to support changing operational and regulatory requirements.

Microsoft, Excel, and SharePoint are trademarks of the Microsoft group of companies.

Learn about some of our public sector accomplishments

Our annual Crowe public sector accomplishments publication shares examples of the work done by public sector entities making a difference in communities nationwide.

View our accomplishments

Work with us

We can help your organization improve its governance, risk, and compliance program with an Onspring platform implementation. Get in touch with our team.