CBUAE Consumer Protection Standards for Exchange House

Name of the Training: CBUAE Consumer Protection Standards for Branch Employees

This training for exchange houses is a specialized program that focuses on educating professionals in the exchange industry about the importance of adhering to consumer protection laws and regulations. This training aims to ensure that customers receive fair treatment, transparent information, and adequate safeguards to protect their interests and investments.

Course Outline:

1 Introduction to Consumer Protection Regulation

2. Key Consumer Rights and Responsibilities

3. Why Consumer Protection is Important?

4. 9 Pillars of Consumer Protection

Targeted Industry:

§  Exchange Houses

Targeted Audience:

§  Front Line Associates (FLAs)

§  Branch Managers

Date & Time – 27^th Feb 2024 from 10 AM to 1 PM

Duration: 3 Hours

Course fee: AED 90 + 5% VAT

Language of Delivery - English

Mode of Delivery - Online

Trainer: Mr. Pijush Das, Director – Governance, Risk and Compliance

Trainer’s Profile:

• Banker for 30 years at State Bank of India, Mumbai, Singapore, and Fina Bank Nairobi (Kenya)- Head of Treasury, Fund Manager, Credit Manager
• President and Sox Compliance Coordinator with Sify Technologies, Chennai, India for 6 years- Head of Investor Relations, Corporate Treasurer
• Senior Lecturer for  9  years with  Emirates  Institute of  Banking and Financial  Studies (EIBFS)

Registration