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What value does working with a financial advisor add?

10/08/2026

When people consider working with a financial advisor, one question often sits at the centre of the decision: what value will that relationship actually add? It is natural to look first at investments. Will my advisor help my money grow? Can they improve my returns? Are they helping me make better investment choices than I would make on my own? Investment performance matters, but it is only one part of the picture.

The wider evidence tells a more nuanced and more useful story. Drawing on eight respected UK and global studies, from the International Longevity Centre UK, Royal London, Vanguard, Morningstar, the Financial Conduct Authority, the Pensions Policy Institute and the lang cat, a consistent conclusion emerges: the greatest value of employing a financial advisor is not usually found in chasing market-beating returns. It is found in helping people make better financial decisions, more consistently, throughout their lives.

The research summarised in this article describes outcomes measured across study populations at particular points in time. Individual outcomes will vary materially depending on personal circumstances, the type of advice received, the investment approach adopted, and market conditions. Investments can fall as well as rise in value, and you may get back less than you invest. Past outcomes and research findings are not a reliable indicator of future results.

Study 1

International Longevity Centre UK: £43,000 better off over 10 years


The ILC-UK's landmark 2017 report, The Value of Financial Advice, used data from the UK's largest household wealth survey to compare outcomes between people who received regulated financial advice and those who did not. After allowing for differences in income, wealth and behavioural traits, the results were striking.

Those who received advice between 2001 and 2007 had accumulated significantly more wealth by 2012-14 than their unadvised equivalents. For the 'affluent' group, the total advantage was approximately £43,245 in combined liquid financial and pension wealth. For the 'just getting by' group, those with more modest finances, the total benefit was approximately £39,895, demonstrating that the proportionate impact of advice is largest for those on more modest incomes. The mechanism was not simply better investment selection. Advised individuals were more likely to save consistently, more likely to invest in equity assets, and better positioned for retirement income at older ages.

Study 2

Royal London: The meaning of value


Royal London's ongoing research into how consumers and advisors define value, produced in partnership with the lang cat, has tracked sentiment across multiple years. The 2025 edition found that 68% of consumers paying for advice rated it as good or excellent value for money, up from 53% in 2023. That is a meaningful shift in perception, and it matters because client trust underpins long-term financial relationships.

What is particularly revealing is what clients said they valued most. Good service and trust ranked above investment performance. Clients who had been through complex life events, inheritance, retirement transitions, or periods of market volatility consistently cited having someone they could rely on as the defining feature of a valuable advice relationship.

Study 3

Vanguard's Advisor's Alpha: Up to 3% additional value 


Vanguard introduced the concept of 'Advisor's Alpha' in 2001, arguing that the real value an advisor can add lies not in attempting to beat the market, but in a set of wealth management behaviours that add measurable, consistent value over time.

Their research, updated most recently in 2025 to mark the framework's 25th anniversary, quantified the potential added value at approximately 3% in net returns per year for clients whose advisors follow best practices across five key areas.

  • Suitable asset allocation: building portfolios appropriate to each client's goals and risk tolerance.
  • Cost management: selecting low-cost investment options.
  • Rebalancing: maintaining the right portfolio composition through market movements.
  • Tax efficiency: structuring investments to reduce unnecessary tax drag.
  • Behavioural coaching: helping clients stay invested during periods of market volatility.

Of these, Vanguard identifies behavioural coaching as the most significant. An advisor who prevents a client from selling in a panic during a bear market may add more value in a single conversation than years of incremental portfolio improvement. As Vanguard notes, the difference in performance rarely shows up on a client statement, but its impact on long-term wealth creation is very real.

Study 4

Morningstar's Mind the Gap: The cost of going it alone


Morningstar's annual Mind the Gap study measures the difference between the returns that funds actually deliver and the returns that investors actually receive. The gap exists because of the timing of investor decisions: buying high when markets are rising and selling low when anxiety takes over.

In the most recent 2025 edition of the study, covering the ten years to 31 December 2024, the overall investor return gap was 1.2 percentage points per year. Sector-focused equity funds showed the widest gaps, with investors underperforming fund total returns by 1.5 percentage points annually.

Put simply, the average DIY investor leaves meaningful returns on the table not because of poor fund selection, but because of behavioural decisions made at the wrong moment. A financial advisor who keeps a client invested through turbulence is not just providing reassurance; they are delivering a quantifiable financial benefit.

Study 5

Morningstar's Gamma Study: Smarter planning decisions add 22.6% more income


In 2013, Morningstar’s David Blanchett and Paul Kaplan introduced the concept of 'Gamma', a measure of the additional retirement income that can be generated through better financial planning decisions, quite apart from fund selection.

Their Monte Carlo modelling estimated that a client following a Gamma-efficient financial planning strategy could expect to generate 22.6% more in certainty-equivalent retirement income compared to a basic approach. The five planning decisions that drove this improvement were: 

  • optimal asset allocation using a total wealth framework 
  • a dynamic withdrawal strategy 
  • incorporating guaranteed income products where appropriate (for example annuities)
  • tax-efficient decision-making, including asset location and withdrawal sequencing
  • liability-relative portfolio construction.

Unlike traditional alpha from active fund management, Gamma is not a zero-sum game. Every client working with a structured financial advisor has the potential to capture it. It does not depend on an advisor outguessing the market; it depends on an advisor helping a client make consistently better decisions across a planning lifetime.

Study 6

FCA Financial Lives Survey: Most people are not seeking advice


The FCA's Financial Lives survey, most recently conducted in 2024 with approximately 19,000 respondents, provides a comprehensive picture of how UK adults interact with regulated financial advice. The data has consistently shown that uptake of regulated advice remains low, with a significant proportion of the population making important financial decisions without professional support.

The survey also highlights what barriers exist: concerns about cost, lack of trust, and a widespread perception that advice is primarily for the wealthy. Yet among those who have received regulated advice, satisfaction levels are high, with many reporting increased confidence in their financial decisions and a greater sense of being in control.

The FCA's own research note, Bridging the Advice Gap (2025), found evidence of a positive association between regulated financial advice and wealth accumulation of up to 10% in the years following advice, relative to those who did not receive it. This finding reinforces the broader evidence base: the benefits of working with an advisor are real, they are measurable, and they extend to people across the wealth spectrum.

Study 7

Pensions Policy Institute: Better retirement decisions


The Pensions Policy Institute (PPI) has consistently highlighted the role of financial advice in improving retirement outcomes. Their research into at-retirement decision-making demonstrates that individuals who receive professional advice make more effective choices about how to access and draw down pension savings and are less likely to make irreversible withdrawal decisions that damage their long-term financial security.

The headline finding from the PPI's research is that individuals who receive professional advice make more effective choices about how to access and draw down pension savings, and are less likely to make irreversible withdrawal decisions that damage their long-term financial security. In a world where more people than ever are retiring with defined contribution pensions rather than guaranteed final salary schemes, the quality of these decisions matters enormously. The shift of risk from employer to individual makes the role of the advisor in structuring retirement income all the more important.

Study 8

The Lang Cat: Reassurance, confidence and peace of mind


The lang cat's consumer research returns consistently to themes that go beyond financial outcomes. When clients are asked what they value most about their financial advisor, the answers cluster around three ideas: reassurance, confidence and peace of mind.

These are not soft or ancillary benefits. Research in behavioural finance has long demonstrated that financial anxiety affects decision-making, health outcomes and overall wellbeing. An advisor who provides a client with the confidence to stay invested, the clarity to understand their position, and the resilience to navigate life's unexpected events is providing something that a fund screener or investment algorithm cannot replicate.

The lang cat's joint research with Royal London, the Meaning of Value series, reinforces this further. Consumers who receive ongoing financial advice do not primarily define value in terms of performance. They define it in terms of trust, service and the sense that their financial life is being looked after by someone who understands them.

The consistent conclusion


Across eight studies, spanning UK and global research conducted over more than two decades, the evidence points in the same direction.

The greatest value of employing a financial advisor is not simply market outperformance. It is the accumulation of better decisions: staying invested when markets fall, planning retirement income more effectively, structuring assets tax-efficiently, building confidence, and having a trusted professional to turn to when life changes.

Investment expertise matters. The technical knowledge of a qualified financial advisor is real and valuable. But the evidence suggests that the differentiating factor, the part of the relationship that most consistently translates into measurable financial and personal benefit, is behavioural: coaching, planning, and the quiet discipline of helping someone make good decisions consistently over time.

Perhaps the best financial advisors do not spend their careers trying to predict the future. They spend it helping clients prepare for it and helping them make better decisions along the way.

The figures cited are drawn from academic and industry research and are illustrative of general trends. Individual outcomes will vary depending on personal circumstances.

The studies referenced in this article include the International Longevity Centre UK's 'The Value of Financial Advice' (2017); Royal London's 'Meaning of Value' research series (2023 to 2025, produced with the lang cat); Vanguard's 'Advisor's Alpha' framework (2001, updated 2022 and 2025); Morningstar's 'Mind the Gap' annual study; Morningstar's 'Gamma' research by Blanchett and Kaplan (2013); the FCA's 'Financial Lives' survey series (2017 to 2024) and research note 'Bridging the Advice Gap' (2025); Pensions Policy Institute research on at-retirement advice; and the lang cat's 'Meaning of Value' and 'Advice Gap' research.

Sources

Frequently asked questions

Is it worth paying for financial advice?

Financial advice may be worthwhile if it helps you make more informed decisions about saving, investing, retirement or tax planning.

The value is not limited to investment performance. As the article explains, research has looked at how advice can influence long-term planning, confidence and decision-making through different life stages.

What does a financial advisor actually do?

A financial advisor helps you understand your financial position and make decisions that are appropriate for your goals, circumstances and attitude to risk.

This may include investment planning, retirement income, pensions, tax-efficient structuring and helping you review your plans when life or markets change. The full article looks at where research suggests advice can add value over time.

Can a financial advisor help with retirement planning?

Yes, a financial advisor can help you consider how to use your pensions and other assets to support your retirement plans.

Retirement decisions can be complex, particularly when deciding how and when to draw income. The article explores research on how advice may support more informed choices at and during retirement.

How does financial advice help during market volatility?

Financial advice can help you think carefully before making investment decisions during periods of market volatility.

The article explains why behaviour matters, and how having a structured plan may help investors avoid short-term decisions that are inconsistent with their long-term objectives.

The value of investments can fall as well as rise and you may get back less than you invest. This article is for general information only and does not constitute financial advice.

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Disclaimer

Crowe Financial Planning UK Limited is authorised and regulated by the Financial Conduct Authority (FCA) to provide independent financial advice (FRN 185323).

This insight is approved for use by Crowe Financial Planning UK Limited on the date issued. The information on this page is for information purposes only, based on our understanding of legislation and market practice at the time of writing. It does not constitute financial, legal or tax advice, and appropriate professional advice should be sought before any course of action is pursued.

Where professional financial advice is sought, fees will apply and will vary depending on the complexity of the individual case. Any advice will be based on personal circumstances, and as with all financial planning, outcomes will depend on a range of factors that cannot always be predicted or guaranteed.

The value of investments can go down as well as up and is not guaranteed; investors may not get back the amount originally invested. Past performance is not a guide to future performance.

Tax treatment depends on individual circumstances and is subject to change. The FCA does not regulate Trusts, Tax or Estate Planning. The division of pension assets on divorce involves both financial and legal considerations, independent legal advice should be sought alongside any financial planning guidance.

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