Implementation of office automation requires a number of preparations and selection of an appropriate method based on good practices. The use of traditional methods of process optimisation is not always possible, and the automation of back office processes is implemented by companies with increased manual workload resulting from their development. What mistakes should be avoided when preparing an organisation for the implementation of automation and where to look for good patterns explain Robert Ćwiertnia, Business Process Robotisation Consultant at Crowe, for the egospodarka.pl portal.
The article is available in Polish.
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Business Process Robotization