Originally featured on Forbes.com for Crowe BrandVoice.
Since the COVID-19 pandemic forced an abrupt transition to working from home for millions of people, norms related to being physically present in the office have changed dramatically. For many knowledge workers, the evolving expectations about time in the office have resulted in immense improvements in quality of life. But the emergence of trends such as quiet quitting and the Great Resignation demonstrate that these changing norms also have been destabilizing for the workforce.
Technology played an essential role in making COVID-era shifts in the workplace possible – and it has great potential to be an ongoing enabler of a successful and productive remote work economy. But despite the ways in which technology has changed the workplace, it is not a substitute for leadership. Leaders today face the challenge of harnessing the capabilities of technology while retaining a sense of culture and community that can keep employees engaged and motivated for the long term.