Business transformation for public sector

Business transformation services for public sector

Modernize public sector operations with Crowe business process assessment and design services. Optimize processes, align people and policies, and innovate through technology to achieve measurable, impactful, and sustainable results.

Overcome business transformation challenges with public sector expertise


Limited resources. Strategic misalignment. Out-of-the-box technologies that don’t match operational needs. Resistance to change.

We know why disparate, manual, paper-based, and outdated processes stifle productivity. With that knowledge, we can help you get on a better track.

A framework informed by decades of public sector experience

Our approach to process optimization is simple: Get smart to get smarter.

Our smart process evaluation framework includes:
Strategy for the enterprise
Mapping processes
Analysis techniques
Refinement collaboration
Technology capabilities for today and the future

Our design processes are even smarter:
Standardized
Measurable
Agile
Reliable
Technology-enabled
Evaluative
Results-oriented

Our collaborative, proven approach can help your organization achieve operational excellence.

We embrace complexity, and we solve problems

Achieving more complex goals requires a comprehensive analysis of the people, processes, policies, and technology that support an organization.

Our team knows how to identify and address real business process challenges that public sector organizations encounter. We’ve worked with a range of public sector clients, from large federal agencies to small, not-for-profit organizations.

Public sector organizations we serve


We’ve helped many different public sector organizations determine how to move forward on their process optimization journey.

State and local government

We’ve worked with several state and local government agencies to innovate and implement new technology.

Federal government

Our business transformation approach has helped federal government agencies improve processes related to federal grants, audits, and risk management.

Not-for-profit organizations

We’ve helped our not-for-profit clients manage revenue, roll out new technology, and better align mission and resources.

State and local government

We’ve worked with several state and local government agencies to innovate and implement new technology.

Federal government

Our business transformation approach has helped federal government agencies improve processes related to federal grants, audits, and risk management.

Not-for-profit organizations

We’ve helped our not-for-profit clients manage revenue, roll out new technology, and better align mission and resources.

What makes our business transformation services different?

Following are a few factors that make our business transformation approach especially effective for public sector organizations.

Proven methodology
Our process innovation framework is a structured approach for assessing operations, redesigning processes, and implementing changes effectively.
Collaborative approach
We emphasize collaboration with leaders and employees throughout the transformation process to achieve buy-in and a smooth transition.
Resource optimization
We work with public sector organizations to optimize current resources and make the most of new investments or funding.
Technology integration 
We specialize in helping public sector organizations select technology tools that meet their business needs.
Learn about some of our public sector accomplishments

Benefit from a public sector approach to process innovation and modernization


An industry-specific process transformation framework, deep public sector expertise, and experience with a range of challenges help us work quickly and effectively with organizations like yours.

Get in touch with our team to discuss your business transformation goals and learn how we can help you achieve them.

Susannah Heitger
Susannah R.K. Heitger
Managing Principal, Public Sector
Breyer Conroy-Salmassy
Breyer Conroy-Salmassy
Consulting