TORONTO, ON – July 20, 2017 – Crowe Soberman LLP, Canada’s largest single-office accounting firm, announced today they have won Inavero’s Best of Accounting™ Award for providing superior service to their clients. The Best of Accounting Award winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. On average, clients of the 2017 winners are more than 4x more likely to be satisfied than the industry’s average accounting firm client. Crowe Soberman received satisfaction scores of 9 or 10 out of 10 from over 75 percent of their clients, significantly higher than the industry’s average of 43 percent.
“Our professionals go above and beyond when building close client relationships,” says Jerry Cukier, Managing Partner at Crowe Soberman LLP. “This recognition emphasizes that despite the ever-changing nature of our business, genuine, authentic service and a commitment to strong relationships will always be the cornerstone of success.”
“The 2017 Best of Accounting award recipients have gone to great lengths to demonstrate their commitment to service quality,” says Inavero Founder and CEO, Eric Gregg. “Winning firms not only invest time and resources toward surveying clients, they commit to providing validated feedback to the public on BestofAccounting.com – making the satisfaction of their clients a central strategy for growing their business.”
Crowe Global is ranked among the top 10 global accounting networks with more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe Global member firms are committed to impeccable quality service, highly integrated service delivery processes and a common set of core values that guide decisions daily. Each firm is well-established as a leader in its national business community and is staffed by nationals, thereby providing a knowledge of local laws and customs which is important to clients undertaking new ventures or expanding into other countries. Crowe Global member firms are known for their personal service to privately- and publicly-held businesses in all sectors and have built an international reputation in the areas of audit, tax, and advisory services.
Rooted in satisfaction research for business service firms, Inavero’s proprietary online survey program leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.