The PPP loan forgiveness process is complex and is subject to change. If your process is not designed with the customer in mind, there may be unintended consequences down the road.
According to Crain’s New York Business, more than 20% of small businesses plan to switch banks after the PPP process because they’re unhappy with their current experience.*
Our PPP loan forgiveness platform helps you create an exceptional experience for your customers by managing those complexities. Created with the power and functionality of Microsoft Dynamics™ 365, you get the benefits of cloud-based flexibility combined with our deep expertise in banking and financial services.
*Aaron Elstein, “Millions of Businesses to Switch Banks After PPP Fiasco,” Crain’s New York Business, May 12, 2020.
Keep your customers in the loop on requirements, let them know about next steps, and communicate any necessary adjustments along the way.
Stay up to date on the latest requirements, check the accuracy of forgiveness amounts, and identify at-risk borrowers.
Set up an auditable forgiveness process, collect all required documents, mitigate the risks of inaccuracy or fraud, and support an audit trail of activities.
Use just one or all four of the features below.
Have one place for customers to easily complete applications and upload all required documents to your organization, including:
Forgiveness amount determination
This preconfigured determination functionality helps establish forgiveness amounts based on PPP forgiveness requirements, featuring:
Standardized, repeatable workflow
Manage your organization’s workflow through the entire forgiveness process step by step, from borrower request to SBA submission to approval and beyond, with:
Our team of specialists are here to help support and augment your staff, perform second-line quality assurance, and tackle SBA submission. We can help:
Our team is here to answer your questions, set up a live demo, and more.
Microsoft, Microsoft Dynamics, and Microsoft Dynamics 365 are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.
The Platform Lenders Need to Manage the PPP Loan Forgiveness Process
Crowe PPP Loan Forgiveness Platform for Lenders: FAQs
PPP loan forgiveness: Checklist of key considerations for lenders