It seems that within the next 5-10 years, some processes will take place without human participation. Some tasks will be performed in the background, and the responsibilities of employees of outsourcing companies will be reduced to anticipating what the client may need.
Izabela Kuśmierz-Latała
CEO
Crowe Horwath
Izabela Kuśmierz-Latała, Practice Director at Crowe Horwath, comments the influece of technology on the future of outsourcing in the latest HBR issue.
Please see the whole article for more details here (article in the Polish language only).