A transformed commercial lending experience can foster great lender-borrower relationships.
Losing track of loan origination progress is easy when it’s hidden inside emails and spreadsheets. Lenders and borrowers alike experience the frustration of not knowing what comes next or retracing steps.
Organizations often turn to software solutions that focus more on back-office administrative tasks. But these solutions are often over-engineered, and they can create more problems than they address, such as:
- Ignoring the most important touchpoints where the lender interacts with the customer
- Requiring large volumes of manual data entry
- Introducing rigid workflows that micromanage process steps
- Forcing process overhauls that disrupt business