Revenu Quebec (RQ) is transitioning to online mail as the default method for business correspondence for all businesses.
Following in the footsteps of the Canada Revenue Agency (which we have already brought to your attention in a previous communication), but on a more comprehensive basis, almost all correspondence from RQ will be sent only to the business’ online email account, which exists for every business, whether registered for My Account for businesses or not. This change applies to all businesses, which means that those businesses that are not registered for My Account for businesses will no longer receive or have access to RQ correspondence.
Beginning in November 2025, when the person at a business who is in charge of using online services logs into My Account for businesses, they will have 90 days to accept the long list of conditions for use, buried deep within which is consenting to receive online communications only. There is no choice in the matter. Those businesses already signed up for My Account for businesses currently already have the option of changing to online communications within the account. For new registrations to My Account for businesses that have occurred / will occur beginning mid-August 2025, the consent to receive online communications only was / will be automatically given upon registration when accepting the terms and conditions of use.
With the change to online mail, your business correspondence will be considered as received by the business on the date that it is posted to your online account, whether you have checked your account or not.
Given this important change, it is crucial that, if your business is not registered for My Account for businesses, that you register it therefor by November 2025. In addition, it is imperative that you verify that the email address(es) that RQ has in your business’ account are correct and up-to-date, and that you set up email notifications so that you receive all RQ correspondence regarding your business as it is posted.
Note that, should your business not already be registered for My Account for businesses, should your business not have access to a computer and should you therefore wish to continue to receive paper mail from RQ, the business would have to call RQ and request to keep receiving paper mail.
Please find here a step-by-step guide with instructions on how to set this up.
If you need any assistance, contact your Crowe BGK Advisor.