Webinar Invitation: Consumer Protection, Conduct Risk & Independent Assurance Models
Strengthening Consumer Protection through Conduct Risk Management & Independent Assurance
Consumer protection remains a key priority for financial institutions, requiring strong governance, fair treatment, transparent practices and effective oversight across customer journeys. This session will explore key consumer protection principles and conduct risks, alongside the role of independent assurance models in establishing the “truth at touchpoints”, assessing whether policies, controls and expected standards translate into fair consumer outcomes across actual customer interactions.
Join us for an insightful webinar designed for professionals across compliance, risk, internal audit, consumer protection and customer experience who are looking to strengthen their understanding of consumer protection requirements and practical assurance approaches.
Our speakers, Mr. Pijush Das, Partner – Crowe UAE Academy & GRC, and Mr. Mohamed Shafi Abdulla Mohamed – Internal Audit, GRC, will share practical perspectives on consumer rights, fair treatment, market conduct risks and Consumer Protection Standards. They will also explore how independent assurance approaches can provide objective evidence of customer experiences at critical touchpoints, helping financial institutions identify gaps between established policies, intended controls and actual customer outcomes.
The webinar is particularly relevant to financial institutions and professionals involved in consumer protection, conduct risk, governance and customer-facing operations.
What you will learn
- Key principles, rights and standards shaping consumer protection in the UAE.
- How organizations can promote fair consumer outcomes and effective risk management.
- Key market conduct risks across products, sales, marketing, disclosures and customer interactions.
- How independent assurance models can assess critical customer touchpoints, including disclosure, transparency, staff conduct and fair treatment in practice.
- How evidence from real-world customer interactions can reveal the “truth at touchpoints”, highlighting control gaps, conduct risks and areas for improvement.
- Practical approaches to strengthening consumer protection assurance, governance and regulatory readiness.
Who should attend
Professionals from Licensed Financial Institutions (LFIs), including:
- Consumer Protection and Conduct Risk Professionals
- Compliance, Risk and Internal Audit Professionals
- Customer Experience and Service Quality Teams
- Branch, Operations and Contact Centre Leaders
- Governance, Product, Sales and other Professionals Responsible for Customer Outcomes
Why attend
Gain practical insights into how financial institutions can move beyond policies and procedures to independently test evidence and establish the truth at critical customer touchpoints. Understand how independent assurance models can provide greater visibility into actual customer experiences, identify conduct and control gaps, and support stronger governance and regulatory readiness.
Reserve Your Place Now
Reserve your place to gain practical insights into consumer protection, conduct risk and independent assurance approaches designed to validate fair customer outcomes in practice.
Contact: [email protected] | +971 52 373 4662
