Jess Biggs

Jess Biggs

Client Support Coordinator
Thames Valley

I began my career in financial services in 2017 joining a large Independent Financial Adviser firm as an Assistant to Client Support. Within a year I was promoted to a Client Support Associate working closely with a designated financial advisor, which helped to develop my experience ranging from fund switches and investment trades to helping my advisor prepare for client meetings.

In 2019, I was presented with a unique opportunity to join former colleagues at a start-up, a family-run financial planning firm, as their sole administrator to their client bank.

The impact of Covid-19 led me, like many others, to re-evaluate my career path, resulting in my decision to join the Ambulance service in 2020. My experience on the NHS front line was very rewarding for a number of reasons, but the unsociable hours do take their toll on your work-life balance.

I therefore decided to make the return to the Financial Services industry and joined the Client Support team at Crowe Financial Planning UK Limited in January 2025.

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My insights

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A call to serve: from financial services to the frontline and back
A reminder that while technology shapes how we work, it’s people who shape why we work.

About me