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Jayne Tilbrook

Jayne Tilbrook

Transformation and Process Director, Financial Planning
Reading
My office information
0118 959 7222

I have been a part of Crowe Financial Planning UK Limited since 2005 and have worked in financial planning since 1995. Over the years, I have gained valuable industry qualifications and diverse experience, having held roles with both independent financial advisors and product providers.

In my current role, I channel my extensive experience into advancing financial planning technology. My ability to review, analyse, and resolve complex queries allows me to consistently achieve better outcomes for both our clients and my colleagues alike. By combining a broad skill set with a practical and results-focused approach, I excel at finding innovative solutions that drive efficiency and success.

About me

What’s the best thing about Crowe Financial Planning? 

The best thing about Crowe Financial Planning is its people-focused culture, underpinned by strong values.

With a commitment to delivering exceptional client service, Crowe Financial Planning strives to make a meaningful difference.

Tell me about your role?

As a Senior Management team member, I oversee CRM, client portal, and innovation partners, focusing on system developments to streamline processes and enhance efficiency.

I play a vital role in shaping Crowe Financial Planning's strategic direction, ensuring exceptional client care and service.

What is important to me when delivering client service?

Building trust through clear communication and integrity is my priority. I value strong relationships, ensuring everyone stays informed and aligned.

Consistency matters: I believe in delivering on promises and following through, every time.

What do you enjoy most about your role?
I thrive on problem-solving and evaluating alternatives, enabling others to understand their environment, seize opportunities, and make informed decisions that drive meaningful outcomes.
What matters to you most in three words?
Healthy, Happy, Home.