Vendor performance management

Outsourcing is a reality. Strong vendor performance management is a necessity.

Crowe uses hospital financial data and our deep access to market data to help providers and vendors collaborate on performance monitoring.

Mitigate the risk of vendor relationships.

Any time you outsource or bring in additional support, it’s a risk. Have confidence your vendor performance is living up to service level agreements (SLAs).

Maintain visibility into vendor performance and market context.

Crowe uses daily transactional data from more than 1,700 healthcare facilities that can help you monitor vendor performance and compare performance to the market in real time.

Avoid paying out unvalidated bonuses.

With our proprietary models and unparalleled access to net revenue data, we can validate that stated performance improvements correlate to real, bottom-line impact.

Let Crowe be your advocate with vendors.

We don’t just push a button and spit out a report. We can research, diagnose, validate, and work closely with your vendor to get to the bottom of discrepancies.

Let's talk

Vendor performance management helps you hold vendors accountable.

Smart terms up front

Based on our experience with peer hospitals, we can review your existing SLAs and recommend expected performance metrics. We can also make recommendations and edits to draft contracts before a vendor relationship even begins.

No additional data feeds

Our team can compare the data your vendors are providing to existing, trusted data feeds from your organization and with peer organizations nationwide through the Crowe benchmarking database.

Ongoing vendor accountability

The revenue cycle market is constantly evolving. Your vendor performance management should be evolving, too. We recalibrate goals on an annual basis to align with market trends.

We use data you can trust for vendor verification.

More than 1,700 hospitals trust Crowe RCA to produce financial reports and calculate net revenue. This is accurate, validated data financial teams use every day.

It's easy for us to draw from Crowe RCA data to validate vendor performance as well.

When you work with Crowe, you’ll have confidence we’re using accurate, validated data for vendor performance management.

Let's talk

Leave vendor performance management to us.

We work closely with you, your vendors, and your IT team to verify the impact the vendors are having on your organization.

Matt Szaflarski

Senior Manager, Healthcare Consulting

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Ken Ruiz

Principal, Healthcare Consulting

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Nicole Reinhart

Senior Manager, Healthcare Consulting

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I want confidence vendors are doing what they say they’re doing.

Tell us how you’re leveraging vendors in your revenue cycle.

We can share expected performance metrics and vendor performance management best practices.

We can customize vendor performance reports to meet your needs.

Once you engage Crowe, we can begin producing vendor scorecards and compare them to your organization’s data to confirm that SLA expectations are being met.

Gain more control over vendor performance.

We'll collaborate with you and your organization’s vendors to establish goals. Then we monitor vendor relationships for validated results.

Tell us how you’re leveraging vendors in your revenue cycle.

We can share expected performance metrics and vendor performance management best practices.

We can customize vendor performance reports to meet your needs.

Once you engage Crowe, we can begin producing vendor scorecards and compare them to your organization’s data to confirm that SLA expectations are being met.

Gain more control over vendor performance.

We'll collaborate with you and your organization’s vendors to establish goals. Then we monitor vendor relationships for validated results.

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