A more advanced, strategic approach to automation could build up companies’ resilience.
First-generation automation – which entails automating very specific, defined, and often low-level tasks – has been used by businesses for several decades now. And this type of automation remains essential for operational efficiency in most organizations.
However, a next generation of automation has emerged in the past decade. Gartner dubbed it “hyperautomation” back in 2019,1 and others have referred to it as “digital transformation” or “layered automation.” Names aside, it’s much more sophisticated than first-generation automation – and, consequently, able to go well beyond simple tasks.