Crowe encouraged the 400 attendees of its ninth annual Healthcare Summit, held Sept. 16 through Sept. 19 in Dallas, to share their thoughts, ideas, and experiences at the summit with their peers on Twitter. Using the hashtag #HCSummit, attendees sent out nearly 160 tweets during the four-day event.
If social media is an accurate gauge of attendees’ priorities, what was top of mind for those healthcare finance, net revenue, and revenue cycle leaders who went to the summit’s 20 boot camps, 15 roundtable discussions, 14 breakout sessions, seven Crowe Blue Sky innovation lab sessions, and three keynote addresses?
We ranked the top 10 tweets from the summit by number of impressions as of Nov. 21. Impressions are the number of times someone saw and read a tweet on Twitter. These were the top 10 tweets, from number 10 to number one.
10: Data visualization to the rescue
At @CroweUSA #HCSummit Kristen Hancock @CHRISTUSHealth recommends putting KPIs of individual hospitals within a health system side by side on the same data visualization to create internal #competition to get better. Behold the power of healthcare competition.
9: Keeping the cap on pharmacy compliance risks
#pharmacy is No. 1 operations compliance risk facing hospitals and health systems per Eric Jolly @CroweUSA speaking at #HCSummit Drug diversion, monitoring controlled substances problematic
8: Finger-pointing makes the CFO look bad
At @CroweUSA #HCSummit session, Aaron Stapp @commonspirit says #revcycle and #finance probably report to same person in a health system. When two departments point fingers at each other, it doesn’t make that top person look good
7: Separating artificial intelligence truth from AI fiction
Brian Sanderson @CroweUSA at opening #HCSummit keynote address says any vendor can put #AI after name of their product but that doesn’t make it #AI. “If it’s just your data, it’s just analytics.”
6: Make regular, systematic communications a priority
Consensus of @CroweUSA #HCSummit panel: #revcycle and #finance departments must communicate on regular, structured basis to understand and resolve problems and to be able to explain it all to senior health system leadership.
5: Here comes the autonomous healthcare business office
Automation in #healthcare finance is here to stay per Colleen Hall @CroweUSA at opening #HCSummit keynote address. “People will get left behind.” Better get on board.
4: Beef up IT governance to fight cybercrime
Lack of effective IT governance and risk management is top healthcare IT compliance risk tripping up hospitals and health systems per @CroweUSA presentation at #HCSummit
3: One health system, one dashboard, please
Listening to reps from @ChildrensPhila @BannerHealth and @renownhealth at @CroweUSA #HCSummit talk #revcycle and financial reporting challenges as each system expands. All expressed need for a “single source of truth” for financial information across their entire enterprise.
2: See healthcare finance 2.0, be healthcare finance 2.0
Dan Gautschi @CroweUSA segments providers’ state of being into 3 “horizons”: 1). services; 2). software; and 3). platform. Poll of attendees shows half of providers stuck in horizons 1 and 2. #HCSummit
1: Finance versus revenue cycle cage match
Panelists @CroweUSA #HCSummit session describe tension between health system #revcycle folks, who bill and collect the money from patients, and the #finance folks, who count the money from patients and keep the books. Interesting dynamic at an interesting time.
Clearly, the top tweet touched a nerve on a topic many healthcare finance, net revenue, and revenue cycle leaders think about but don’t talk about openly. That’s the growing tension between finance and revenue cycle departments as revenue becomes increasingly important and billing and collections become increasingly challenging.
To learn more about how your healthcare organization can get your departments on the same page and moving in the right direction, please download “The Best of the 2019 Crowe Healthcare Summit” e-book.
