The automated, digitized business environment of the future is here now for many industries. And as healthcare works to catch up, many organizations are beginning to make moves toward automating their business functions, including those related to the revenue cycle, finance, and other shared services. Organizations that don’t adapt to the change most likely will be left behind as their competition gets ahead.
Here, Brian Sanderson, managing principal of healthcare services at Crowe, answers top questions healthcare organization leaders have when they consider embarking on the journey to a more autonomous business environment, in which tasks are completed by technology but designed and managed by humans.
Q: Why should healthcare organizations start now?
A: Making the move to a more autonomous business environment – that is, less dependent on scarce labor and more reliable in process – is already top of mind for today’s healthcare executives. On top of that, automation technology already exists. And I’m not talking about robotic process automation (RPA) – I’m talking about sophisticated integration of data to drive automation. If healthcare organizations don’t begin this journey, they most likely will be left behind. There are too many disrupters waiting in the wings, and the cost of being a late follower means the terms of operation might be dictated versus selected.