Automation has become a greater imperative in healthcare as leaders look to scale operations, improve analytic capabilities, and enhance customer experience. The manual processes found across the healthcare finance function are time-consuming and increase the risk of error. Robotic process automation (RPA) can be used to perform many of these repetitive tasks, allowing staff members to redirect their focus to more value-added activities, all while reducing costs and errors.
RPA can seem intimidating to healthcare business leaders, who might fear its perceived complexity, difficulty, and cost. But RPA doesn’t have to be complicated. It is possible to ease into RPA to gain quick wins and make lasting, valuable improvements in areas such as accounts payable, month-end close, and payroll.
The following five-step rapid assessment can help leaders jump-start their healthcare automation journeys.
Step 1: Identify healthcare automation opportunities
Identifying a process that is a good candidate for automation is an organization’s first step. Leaders should start with a process that most staff members would agree is repetitive, time-consuming, and, frankly, unpleasant. For example, consider the month-end close process and the many repetitive steps involved with pulling information from one system and validating, correcting, and reformatting it for another system. Think about the “stare-and-compare,” repetitive data entry, or other tasks that could be performed by a bot, allowing for more accuracy and efficiency and the opportunity for team members to spend their time on more value-add projects.
The process selected for healthcare automation should provide comprehensive benefits and be suitable for quick implementation (weeks versus months). During this phase, organizations should consider collaborating with third-party RPA specialists to select the best process for a quick win to motivate and inspire the team, providing momentum for the organization’s automation efforts.