Best of the 2022 Crowe Healthcare Summit

11/3/2022
Best of the 2022 Crowe Healthcare Summit

Get highlights of the healthcare industry’s premier financial event of the year.

Nearly 600 healthcare finance leaders from across the country came together virtually and in person at the 2022 Crowe Healthcare Summit. About 55% of this year’s attendees joined the event online, while the rest participated in person at the Grand Hyatt Denver. Finance, reimbursement, and revenue cycle executives from 97 different Crowe healthcare client organizations attended the four-day event this year.

The continued high attendance at the annual Healthcare Summit is a testament to the industry’s need for a high-impact educational event, especially as hospitals, health systems, and medical practices look for new and innovative ideas to position themselves for success in the new healthcare economy.

This roundup features the best of Healthcare Summit, including summaries of educational sessions, numbers to remember, and insights on performance improvement. If you registered for this year’s Healthcare Summit, you can access rebroadcasts of the educational sessions and session materials in the summaries. If you didn’t attend this year’s Healthcare Summit and would like access to session recordings and materials, please email us at [email protected]

Don’t forget to save the date for the 13th annual Crowe Healthcare Summit, to be held Sept. 18-21, 2023, in Nashville, Tennessee. We look forward to seeing you there in person or virtually.

 

1. Keynote sessions

The 2022 Crowe Healthcare Summit featured three informative, inspirational, and practical keynote sessions. Topics were the ever-expanding role of the healthcare CFO, new technologies in the market that can help healthcare CFOs solve chronic challenges, and encouraging healthcare finance, reimbursement, and revenue cycle staff to get more creative in their daily problem-solving activities.

Keynote sessions
Entering the CFO mind (map)

The opening keynote set the stage for the collaborative sessions that followed. Dan Gautschi, principal and Crowe healthcare consulting leader, welcomed all attendees, who represented 97 client organizations. Eric Boggs, also of Crowe, then unveiled a Healthcare Summit showstopper: a mind map of a healthcare CFO. The primary neurons in the CFO’s brain were managed care, taxes, capital planning, accounting, budgeting, revenue cycle, and finance. Picking up on that theme, Ben Isgur, vice president, healthcare thought leadership, at Fidelity Investments, moderated a panel discussion on the evolving role of the CFO featuring Chris Harrison, CFO of Quorum Health; Kim Hodgkinson, senior vice president and CFO of Hospital Sisters Health System; and Janie Wade, CFO, enterprise operations, of Intermountain Healthcare. All agreed the role is more strategic than ever.

Watch a montage summary of the opening keynote

A number to remember

563

Total number of registered attendees (not including Crowe presenters and staff) at the 2022 Crowe Healthcare Summit (312 virtual and 251 in person)

Source: Crowe

 

Insight

Chris Harrison

“If you look back 10 or 15 years ago, the CFO was your typical bean counter. Maybe wearing a pocket protector. Maybe walking around with 10 keys and a calculator. Fast forward to today, and, you’ve got traditional accounting, but there’s also a pretty high level of strategy put into place. The CFO has to be strategic with the business. You have to have a strategic mind.”

– Chris Harrison, CFO, Quorum Health

Under the tech tent – master faster

Another challenge facing today’s healthcare CFOs is the lack of time to know – let alone vet – all the new technologies available in the market to help them solve their problems. That was the topic of the afternoon keynote hosted by Brian Sanderson of Crowe. He introduced executives from four healthcare technology companies who gave presentations on what their solutions can do for healthcare CFOs. The firms, and the problems they address, were ReferralPoint, revenue leakage; Streamline Health, coding performance; Visante, pharmacy management; and ProcessUnity, third-party vendor risks. Sanderson closed the session by reiterating his belief that patient experience will be the competitive differentiator in the market for health systems in the future.

Watch a montage summary of the afternoon keynote

A number to remember

5

The number of questions in the process that it takes to solve a problem, according to Sanderson. Those five questions are:

  1. Why should I care about this problem?
  2. What does success look like?
  3. How might I solve this problem?
  4. How should I actually solve the problem?
  5. How can I take action?

Source: Crowe

 

Insight

Brian Sanderson

“We can’t do things the old way. Technology is getting better in the way that it solves problems. The big question we need to ask ourselves, and you need to ask yourself in your own job, is, 'What is the problem we're trying to solve?'"

– Brian Sanderson, Principal, Healthcare Consulting, Crowe

Big little breakthroughs: How small, everyday ideas drive gigantic results

New York Times bestselling author and tech entrepreneur Josh Linkner was the featured speaker at the closing keynote. Linkner challenged finance leaders to release the creative juices of their staff to solve little problems that can change healthcare in a big way. After Linkner’s motivational talk, Colleen Hall, Crowe healthcare managing principal, shared a motivational message of her own: the announcement of the launch of the Healthcare Women Connexxt program, a new Crowe program that supports women in healthcare business. Hall said more than 150 women signed up at Healthcare Summit to become founding members of the group. Dan Gautschi, principal and Crowe healthcare consulting leader, closed the session and Healthcare Summit by thanking all who participated. He said total attendance, including Crowe presenters and staff, was 628.

Watch a montage summary of the closing keynote

A number to remember

5

The number of secrets to unlocking creativity to solve a problem, according to Josh Linkner. Those five secrets are:

  1. Start before you’re ready.
  2. Break it to fix it.
  3. Use every drop of toothpaste.
  4. Reach for the weird.
  5. Fall seven times; stand eight.

Source: “Big Little Breakthroughs: How Small, Everyday Innovations Drive Oversized Results”

Insight

Josh Linkner

“We can no longer simply rely on the models of the past and expect the same results. Today we need to embrace a new and fresh approach to meet the challenges of the day.”

– Josh Linkner, Author, “Big Little Breakthroughs: How Small, Everyday Innovations Drive Oversized Results”

Breakout sessions

2. Breakout sessions

The 2022 Crowe Healthcare Summit featured 15 different educational breakout sessions that provided virtual and on-site attendees with practical advice, tips, and tricks to improve the performance of their finance, internal audit, and revenue cycle teams. Here are summaries of each of the breakout sessions.

Balance sheet themes: Refining historical cash versus net accounts receivable analysis

The first Healthcare Summit breakout session featured a new topic: how to use existing and customized reports in Crowe RCA to analyze the connection between cash and net revenue. During the breakout, presenters Brett Butts and Abby Susko of Crowe shared three tips for building custom themes, or topics, that assist in that analysis. Examples of custom themes include large-balance accounts, interim bill accounts, and time-of-bill contractual issues. First, establish a hierarchy so that each account is assigned to one theme. Second, pick and prioritize scenarios custom to the hospital or health system. And third, create a catchall theme that represents accounts that don’t fall into a standard or custom theme.

Watch a rebroadcast of this breakout session

A number to remember

4

The number of reports in Crowe RCA available for cash to net revenue analysis.

Source: Crowe

 

Insight 

Brett Butts

“Breaking down payment activity into different themes can help identify shortfalls in the reserve model or incorrect reimbursement from payors.”

– Brett Butts, Healthcare Consulting, Crowe

Hot topics in government reimbursement

A perennial attendee favorite at Healthcare Summit is this breakout session updating attendees on Medicare and Medicaid reimbursement statutory and regulatory changes for the fiscal year. Changes for FY23, which started Oct. 1, can dramatically affect how much Medicare and Medicaid pay hospitals and health systems for patient care. The trio of Amy Duncan, president of Collaborative Data; Nick West of Crowe; and Liz Elias, attorney and shareholder at Hall Render, walked in-person and virtual attendees through the new laws, regulations, and compliance challenges in the areas of Medicare bad debt payments, key provisions in the final Medicare inpatient prospective payment system rules for FY23, updates to the 340B Drug Discount Program, Medicare and Medicaid audit activities, and much more.

Watch a rebroadcast of this breakout session

A number to remember

10

Number of additional new technology add-on payments (NTAPs) available for Medicare payments to healthcare providers for inpatient care for FY23, raising the total of Medicare NTAPs to 25

Source: Crowe, Centers for Medicare & Medicaid Services (CMS)

 

Insight

Liz Elias

“As this [NTAPs] ramps up, and more things become eligible for payment, that’s another thing you just have to make sure you’re keeping an eye on – making sure you’re availing yourself of the opportunities where they exist and making sure all your documentation with respect to claiming those NTAPs is in line in case that comes up in some kind of audit.”

– Liz Elias, Attorney, Hall Render

Pharmacy revenue hiding in plain sight

Adrianne (Maxie) Friemel, senior director for pharmacy revenue cycle services at Visante, and Joe Cesarz, vice president of hospital and health system services at Visante, led this sponsored breakout session on how hospitals and health systems can reimagine and reposition their pharmacy operations as strategic assets to their entire enterprise rather than cost centers that gobble up revenue and drag down financial performance. Transformational pharmacy change, not incremental ancillary department change, is the key to success. The presenters urged hospitals and health systems to realize their pharmacy’s full value in three critical areas: revenue enhancement, nonlabor cost savings, and business integrity. They recommended that in revenue enhancement, providers should focus on revenue cycle improvement, specialty pharmacy growth, and site of care and infusion strategies.

This live, sponsored session was not recorded. A rebroadcast is not available. To learn more, contact Visante.

A number to remember

24-48 hours

The elapsed time from the receipt of a prescription to the delivery of the medication at a large academic medical center specialty pharmacy compared with two to 12 days at a leading mail-order specialty pharmacy

Source: Visante case study

 

Insight

Maxie Friemel

“Hospitals and health systems should consider embedding a pharmacist or pharmacy technician in their revenue cycle departments to support the departments’ drug-related function.”

– Maxie Friemel, Senior Director for Pharmacy Revenue Cycle Services, Visante

Crowe RCA Next overview

What’s next for Crowe RCA Next? This breakout session provided attendees with a detailed timeline for the rollout of Crowe RCA Next, the cloud-based platform version of the on-premises software version of Crowe RCA. Bryan Rector, Andrew Obaseki, and Derek Ellis of Crowe shared their thoughts and experiences with the launch of the next generation of Crowe RCA a year away. The go-live is tentatively set for September 2023. The scheduled launch doesn’t mean the group is done soliciting feedback from users on how to make Crowe RCA Next the best it can be. The trio said they are actively seeking feedback from users until launch and beyond.

Give us your feedback on Crowe RCA Next.

Get the feedback form.

 

A number to remember

4

The number of things current Crowe RCA users can do to prepare for Crowe RCA Next. Those are:

  1. Have a road map discussion with Crowe contact.
  2. Research Rackspace Technology™ migration.
  3. Compile Crowe RCA Next data specs.
  4. Complete Crowe software as a service agreement.

Source: Crowe

 

Insight

Bryan Rector

“We really love the opportunity to get in front of our clients and really show what we’ve been working on. But the feedback is what we get the most out of, especially with our products – being able to solicit feedback. We really want to make sure that we’re getting it right.”

– Bryan Rector, Partner, Healthcare Consulting, Crowe

Incorporate general ledger and trial balance monitoring to accelerate your month-end close

The title of this breakout session begs the question, “That would be great, but how?” The answer: Crowe Financial Control Analytics, a new financial statement data solution from Crowe. Eric Jolly and Brad Heaton of Crowe walked attendees through the features of Crowe Financial Control Analytics that collectively add up to more accurate, faster, and more compliant internal and external financial statements and reports designed for both internal and external stakeholders. The cloud-based platform system automates data collection, surveillance, and analysis in five areas that can be prone to data and reporting errors: trial balance, general ledger, accounts payable, payroll, and supply chain.

Watch a rebroadcast of this breakout session

A number to remember

5

The number of high-impact areas that Crowe Financial Control Analytics can monitor. Those areas are:

  1. Trial balance
  2. General ledger
  3. Accounts payable
  4. Payroll
  5. Supply chain

Source: Crowe

 

Insight

Eric Jolly

“Crowe Financial Control Analytics is what I would call a pretty good sister product [to Crowe RCA] in helping speed [up] financial statements.”

– Eric Jolly, Partner, Healthcare Consulting, Crowe

Increasing net revenue: Using a high-tech approach to charge reconciliation

No one likes to leave money on the table – not in poker, and certainly not in hospital or health system revenue cycle departments. Charging and collecting for all billable services rendered was the topic of this sponsored Healthcare Summit breakout session from Streamline Health. Jawad Shaikh, president and CEO of Avelead, a Streamline Health company, talked to attendees about charge capture: the ability to capture all billable charges for an episode of patient care and support them through clinical documentation. Shaikh said automation is the secret to effective charge capture as it takes human error out of the equation and speeds and reduces the cost of the charge capture process. Effective charge capture powered by automation technology also reduces claim denials and improves cash flow, he said.

Watch a rebroadcast of this sponsored breakout session

Numbers to remember

1% to 3%

Average percentage of hospital net revenue left on the table because of missed charges

Source: Avelead estimate

 

Insight

Jawad Shaikh

“If charges are not being accounted for at the charge line-item level, a hospital is losing money.”

– Jawad Shaikh, President and CEO, Avelead

 

Leveraging the Crowe benchmarking database to uncover revenue cycle trends affecting your net revenue

Is a hospital’s or health system’s revenue cycle performance better, worse, or on par with its peers in its market, in its region, or nationally? It’s impossible to know without objective, credible, and verifiable data. That’s how Crowe revenue cycle key performance indicator (KPI) benchmarking data can help. The data is based on actual statistics from more than 1,700 hospitals in 47 states with a combined annual gross revenue of nearly $825 billion. In this breakout led by Matt Szaflarski, whose focus is revenue cycle intelligence, and Colleen Hall, Crowe healthcare managing principal, attendees learned how they can use Crowe benchmarking data to compare their revenue cycle performance with their peers based on dozens of metrics and data points.

Give us your feedback on our revenue cycle KPI benchmarking report and analytics.

Get the feedback form.

A number to remember

11.2%

National average initial claim denial rate in June 2022

Source: Crowe benchmarking data

 

Insight

Matt Szaflarski

“We leverage our benchmarking data to measure the market. We also leverage this data to help inform many of our revenue cycle clients who are very interested in their performance versus the market.”

– Matt Szaflarski, Healthcare Consulting, Crowe

Crowe healthcare suite implementation: The power of a data-first strategy

Nearly every hospital and health system claims it wants to be a data-driven organization that makes data-driven decisions using data-driven insights in real time. However, that state of nirvana is impossible to attain without one thing: the data. That’s why data-starved hospitals and health systems need to power on the Crowe healthcare suite. More than 200 data elements make up the Crowe healthcare suite, which itself is supported by Crowe RCA net revenue reporting software. During this breakout hosted by Jenna Haworth, Cailynn Holm, and Joe Ravotto of Crowe, attendees learned how they might harness the power the of the Crowe healthcare suite to say goodbye to intuition, guesstimates, and hunches and hello to smart and informed decision-making.

Watch a rebroadcast of this breakout session

A number to remember

200+

The number of individual data elements that make up the Crowe healthcare suite

Source: Crowe

 

Insight

Jenna Haworth

“The Crowe healthcare suite can be utilized as the single source of truth to build applications, create custom reporting, and make fast, informed, data-driven decisions.”

– Jenna Haworth, Healthcare Consulting, Crowe

Crowe RCA Next month-end close

This interactive breakout session showed attendees how the Crowe RCA Next platform can reduce the number of steps – and clicks – required of users to complete their month-end close process. The talk, by Bryan Rector and Andrew Obaseki of Crowe, was a deep-dive follow-up session to their Crowe RCA Next overview breakout the previous day. They explained the three concepts supporting Crowe RCA Next month-end close capabilities: scenarios (logical containers that include all the configurations, overrides, and reserve model adjustments), configurations (month-end close configurations and thresholds that are applied to a scenario by default), and reserve modeling and analysis (the ability to override default configuration for the respective scenarios in which the user is working).

Watch a rebroadcast of this breakout session

A number to remember

10

The number of clicks (followed by one manual calculation) required by Crowe RCA Next users to complete the month-end close process, down from 100 or more previously

Source: Crowe

 

Insight

Andrew Obaseki

“How do we make this simple for our users? How do we get them from point A to point B in analyzing the results as quickly as possible so they can focus on the high-value activities?”

– Andrew Obaseki, Healthcare Consulting, Crowe

Strategic leadership: Pivoting through the pandemic

Andrew Holloway of Crowe led the panel discussion in this morning breakout session that featured Dawn Davidson, vice president, national net revenue management, at Ascension; Andrew Walker, vice president, accounting and financial reporting, at WellSpan Health; and Elizabeth Ward, vice president of finance at Beth Israel Lahey Health. The healthcare finance leaders shared their thoughts on the Great Resignation and remote work (it’s here to stay), outsourcing finance and revenue cycle functions (weigh what you might gain against what you will lose before you sign), automation (expect more, pursue more), talent acquisition (look beyond the traditional), payor-provider relations (they’re unpleasant at the moment), environmental, social, and governance reporting (healthcare is positioned well), and more.

Watch a rebroadcast of this breakout session

A number to remember

486,000

Number of employees who quit their jobs in the healthcare and social assistance industry in August 2022

Source: U.S. Bureau of Labor Statistics, preliminary data, accessed Oct. 21, 2022

 

Insight

Dawn Davidson

“We really are still remote. All of our back-office functions are still remote. I don’t see that changing. Definitely not in the next three to six months. We’ll see how it plays out over time, but people like it.”

– Dawn Davidson, Vice President, National Net Revenue Management, Ascension

Best practice system general ledger reporting and reconciliation processes

Hospitals and health systems are struggling to reconcile key patient, payor, and affiliated provider accounts and accurately report the financial results of those accounts in a timely manner. One solution to the problem is to automate as much of a hospital’s or health system’s general ledger and reconciliation process as possible. That was one of the many important takeaways from this breakout facilitated by Tracey Coyne, Eric Proctor, Matt Swafford, and Ryan Herr of Crowe. They also offered a few tips for “smooth credit card reconciliations,” as many patients are now putting their co-pays and deductibles on their credit cards. One tip: Standardize merchant processors and eliminate as many merchant processors as feasible.

Watch a rebroadcast of this breakout session

A number to remember

45.2%

Percentage of breakout session attendees who said they spend 21 to 60 hours per full-time employee per month to reconcile their organization’s general ledger

Source: Crowe

 

Insight

Tracey Coyne

“Volume has come back after COVID, but reimbursement is still down. Yield is still down. It is more important than ever to get your arms around that visibility into the reporting on all of your entities – visibility into the reporting and the reconciling of all of your accounts. You don’t want an ‘oops.’”

—Tracey Coyne, Partner, Healthcare Consulting, Crowe

Uncompensated care insights

Scrutiny of community benefits and charitable activities performed by not-for-profit hospitals and health systems in exchange for their tax-exempt status has never been higher. As a result, tax-exempt hospitals and health systems must be meticulous in reporting their charity care and bad debt expenses in annual Medicare cost reports. How they can do that was the topic of this breakout session led by Nick West and Jill Fusco of Crowe and Amy Duncan, president of Collaborative Data. The trio shared best practices for Worksheet S-10 completion, Medicare bad debt reporting, bad debt audit management, uncompensated care cost reporting, Health Resources and Services Administration COVID-19 claim handling, and financial assistance policy creation. One financial assistance policy tip: Maximize collection efforts but minimize time with third-party collection vendors.

Watch a rebroadcast of this breakout session

A number to remember

37.8%

Percentage of breakout session attendees who said CMS currently is conducting four or more audits of their hospitals

Source: Crowe

 

Insight

Jill Fusco

“You always want to make sure that your charity and your bad debt per the GL ties to the data that you’re putting in your Worksheet S-10. You want to make sure the data that you’re using is complete and accurate. You don’t want to get to the end of preparing your Worksheet S-10 and come to find out that your data doesn’t tie to the GL, and then you have to completely redo all of your work.”

– Jill Fusco, Healthcare Consulting, Crowe

Crowe RCA trivia

“I’ll take Crowe RCA concepts for $600, please, Derek.” That’s Derek as in Derek Ellis of Crowe, who hosted this lively and attendee-favorite breakout session with Olivia Sarsfield, also from Crowe. The hosts challenged in-person attendees with progressively difficult – and increasingly lucrative – Crowe RCA trivia in six categories à la the famous game show format. The six categories were “Name that report,” “Healthcare finance,” “Functions of Crowe RCA,” “Crowe RCA concepts,” “Month-end analysis,” and “Acronyms.” The co-hosts awarded prizes to the three player-attendees with the highest Crowe RCA trivia scores. An example: The MRA9 report pulls stored detail from calculated ranges on this data. What is ZBA (zero balance account)?

This live session was not recorded. A rebroadcast is not available.

A number to remember

4

The number of differences between the MRA4 and the MRA5 reports in Crowe RCA. The MRA5 includes:

  • Unapplied discounts
  • Out-of-model adjustments
  • Additional reserves on large-balance accounts
  • Recovery and takeback estimates

Source: Crowe

 

Insight

Olivia Sarsfield

“Playing Crowe RCA trivia is a good way to prepare for the CNRA [certified net revenue analyst] exam.”

– Olivia Sarsfield, Healthcare Consulting, Crowe

Crowe RCA Next analytics

Bryan Rector and Andrew Obaseki of Crowe were back at this second interactive breakout session as a follow-up to their Crowe RCA Next overview breakout the previous day. This time the topic was Crowe RCA Next, the upcoming cloud-based platform version of Crowe RCA, and its powerful analytics capabilities, which, they said, must be on par with the analytics capabilities of the current on-premises software version of Crowe RCA. But the goal is to expand those capabilities in Crowe RCA Next. For example, not only will Crowe RCA Next enable users to design their own net revenue analytics reports, but it will allow users to share those anonymized custom reports with other users.

Watch a rebroadcast of this breakout session

A number to remember

3

The number of different types of reports that will be available in Crowe RCA Next. The three report types are:

  1. Standard Crowe reports
  2. Edit and save-as client user reports
  3. Client-verified reports

Source: Crowe


Insight

Bryan Rector

“I’ve met CFOs who want all the details, and I’ve met CFOs who just want a paragraph and say that’s all I want to know. With Crowe RCA Next, we’ll be able to tailor a report to a persona or to a user.”

– Bryan Rector, Partner, Healthcare Consulting, Crowe

Leverage Crowe RCA data to deliver actionable net revenue insights

The final breakout session of the 2022 Crowe Healthcare Summit was a tutorial by Brad Heaton and Ryan Herr of Crowe on how to parlay data generated by Crowe RCA into decisions and actions that will improve the net revenue performance of a hospital or health system. They shared a few recommendations on how to develop a deep and detailed understanding of all the data elements in Crowe RCA, including these: Familiarize yourself with the data elements on the account-level reports, understand how data migrates from the patient accounting system into Crowe RCA, develop expectations for drivers of net revenue results, and know which data elements best capture those drivers.

Watch a rebroadcast of this breakout session

A number to remember

3

The number of primary goals of the pre-close process. They are:

  1. Confirm that the reserve model is consistent and that fluctuations in reserve rates are well understood and agreed upon.
  2. Correct any known errors or mistaken postings that are affecting the reserve model and/or net revenue.
  3. Develop an understanding of key trends in the underlying business.

Source: Crowe

 

Insight

Brad Heaton

“Pre-close we see people typically starting around day minus five or so. A huge piece of that pre-close analysis is leveraging that time frame to check our rates, check our assumptions, do our analysis to get us to a place where when we get to day one we’re ready to go.”

– Brad Heaton, Healthcare Consulting, Crowe

3. Roundtables

The 2022 Crowe Healthcare Summit featured eight roundtable discussions with on-site attendees in Denver, giving participants an opportunity to share their experiences and ideas with Crowe and, more importantly, their peers. To encourage participants to be candid in their conversations, the roundtables were closed-door sessions and not recorded. The topics discussed this year at the roundtables were:

  • Crowe RCA analysis – collaborating with peers
  • Crowe RCA Next – data integration
  • Payor market insights
  • Budgeting and rolling forecast strategies with Crowe RCA net revenue data and GL history
  • Crowe RCA Next for physicians – feedback design session
  • Uncompensated care monitor
  • Crowe Financial Control Analytics
  • Converting to Crowe RCA Next and the Crowe healthcare suite

To learn more about the roundtables, please visit the 2022 Crowe Healthcare Summit page. Client feedback is critical to the success of all Crowe healthcare products, solutions, and services.

Roundtables
Boot camps

4. Boot camps

The 2022 Crowe Healthcare Summit featured 21 different boot camp opportunities for attendees to get intensive, two-hour training (from introductory to advanced levels) on a variety of healthcare finance topics. This year’s topics were:

  • Executing month-end close steps: Process and MRA settings steps (introductory)
  • Executing month-end close steps: Pre-close finalization, recast, and close overview (introductory)
  • Crowe Automated Reconciliation for healthcare (introductory)
  • Crowe RCA for physicians: Overview of key elements unique to physicians (introductory)
  • Crowe RCA ad hoc reporting module and Tableau (introductory)
  • Crowe RCA overview: Understanding key concepts: Hindsight and ZBA (introductory)
  • Crowe RCA overview: Understanding key concepts: credits, recoveries, and variance analysis (introductory)
  • Crowe RCA ad hoc reporting module and Tableau (intermediate)
  • Crowe RCA for physicians close process: Process, reporting, review (introductory)
  • Crowe Automated Reconciliation for healthcare (advanced)
  • Performing a reserve model wellness check (intermediate)
  • Understanding MRA results: Recast overview (intermediate)
  • Creating information and insight out of data: Balance sheet (advanced)
  • Understanding MRA results: Close overview (intermediate)
  • Creating information and insight out of data: Net revenue (advanced)
  • Understanding VA results: Current period net revenue (intermediate)
  • Analyzing change in prior period estimates (advanced)
  • Crowe RCA for physicians close process: Process, reporting, review (introductory)
  • Understanding VA results: Change in prior (intermediate)
  • Developing a meaningful narrative using the Crowe custom net revenue package
  • RCA ad hoc reporting module and Tableau (intermediate)

To participate in a future boot camp or watch an encore presentation of one of this year’s boot camps, please visit our 2022 Crowe Healthcare Summit page or contact us at [email protected]. Rebroadcasts of boot camps from this year’s Healthcare Summit are available for non-CPE credit for a fee of $25 each.

5. Philanthropic activities

One of the hallmarks of the annual Crowe Healthcare Summit is the number of opportunities offered to attendees and Crowe staff to support those in need. This year’s event in Denver was no different. 

Philanthropic activities
Spark the Change Colorado, a community service organization

As part of an evening networking and social event at the Denver Zoo, attendees and staff assembled 350 hygiene and school supply packs for local students in underserved communities in Denver with the help of Spark the Change Colorado, a community service organization.

A Putt-skee challenge (think combination mini golf and Skee-Ball®) in the Healthcare Summit Innovation Lab showcase raised nearly $800 for Packed With Purpose, a woman-owned business that distributes socially responsible corporate specialty gifts.

A Putt-skee challenge
Crowe announced the launch of a new organization, Healthcare Women Connexxt

Crowe announced the launch of a new organization, Healthcare Women Connexxt, to support women in healthcare business. The new group, which is open to both men and women, will offer educational programming, networking events, and mentoring opportunities. More than 150 attendees at Healthcare Summit signed up to become founding members of Healthcare Women Connexxt.

Social, networking, and team-building events

6. Social, networking, and team-building activities

No annual Crowe Healthcare Summit would be complete without multiple social, networking, and team-building activities each day. This brief slide show highlights some of the end-to-end activities that kept attendees moving and connected.

7. Video highlights

Every picture (and video) tells a story, and there were plenty at the 2022 Crowe Healthcare Summit in Denver. With photographers and video cameras around every corner and in every open-door meeting room and ballroom, Healthcare Summit captured a lot.

Please enjoy the sights and sounds of this year’s event by watching these 10 short videos.

Video highlights

Welcome to the 2022 Crowe Healthcare Summit

2022 Summit Event space       

Summit highlights from day one

Attendee takeaways from day one

Summit highlights from day two

Attendees summing up Summit

Healthcare Women Connexxt   

What brought attendees to the Summit

Wrapping up the week

Event summary highlights

Welcome to the 2022 Crowe Healthcare Summit

2022 Summit Event space       

Summit highlights from day one

Attendee takeaways from day one

Summit highlights from day two

Attendees summing up Summit

Healthcare Women Connexxt   

What brought attendees to the Summit

Wrapping up the week

Event summary highlights

Thank you

We hope you enjoyed this special Best of the 2022 Crowe Healthcare Summit roundup. Please let us know how we can make the Healthcare Summit experience even better for you next year at the 13th annual Crowe Healthcare Summit set for Sept. 18-21, 2023, in Nashville, Tennessee. Send us an email at [email protected].

The Crowe Revenue Cycle Analytics (Crowe RCA) solution was invented by Derek Bang of Crowe. The Crowe RCA solution is covered by U.S. Patent number 8,301,519.