Outpatient charge capture

Optimize net revenue with outpatient charge capture

Missing out on payments for services you’ve provided?

Many hospitals don’t fully understand the magnitude of the net revenue leakage that occurs because of missed charges, coding errors, or inefficient workflows. 

Crowe outpatient charge capture analytics and our patient status approach are designed to help hospitals and health systems obtain reimbursement for care they've already provided.

Capture outpatient revenue more quickly and easily

Our approach optimizes charge capture processes and technology to more effectively bring in the revenue you’ve earned. While working with us, you can expect:

Better information
We apply advanced technology and data analytics from hospital source data (including 835s and 837s) and review hospital encounters for incomplete documentation.
Better insights
We identify patterns of potentially missing charges based on proprietary benchmarks, ratios, and clinical scenarios, and also pinpoint remediation opportunities.
Better performance
We help to implement system and process improvements, track corrective actions, and education clinicians and support staff on actions that can optimize net revenue. 
Better information
We apply advanced technology and data analytics from hospital source data (including 835s and 837s) and review hospital encounters for incomplete documentation.
Better insights
We identify patterns of potentially missing charges based on proprietary benchmarks, ratios, and clinical scenarios, and also pinpoint remediation opportunities.
Better performance
We help to implement system and process improvements, track corrective actions, and education clinicians and support staff on actions that can optimize net revenue. 
Our specialized technology and services can help you get more of the revenue you've earned.

Our 4-phased approach to increasing net revenue from clinical services

Here’s how our solution can help you implement lasting changes to achieve long-term improvements in outpatient charge capture.
Assess improvement opportunities

Assessment

Analysis of data, co-validated implementation opportunities, and specific, quantified listing of opportunities by department and facility.

Implementation

Focused assistance on implementation for approved opportunities, timeline and project plans based on number and complexity of initiatives, and customization of result-tracking model within Crowe Revenue Cycle toolkit.
Implement revenue cycle analytics
Tracking & monitoring objectives

Tracking & monitoring

An 18-month period of tracking results, with monthly reports to leadership and real-time corrective actions to achieve objectives.

Sustaining

A framework that provides ongoing assistance in maintaining revenue cycle performance while targeting new opportunities, along with quarterly follow-ups, revenue integrity dashboards, and monitoring tools to maintain long-term success.
Sustaining revenue cycle performance

We want you to get the revenue you’ve earned

Some hospitals using our solutions have achieved a 7-to-1 return on their investment. Talk to us to find out more about how Crowe Outpatient Charge Capture Analytics and our patient status approach could help you get similar results. 
Colleen O. Hall
Colleen O. Hall
Managing Principal, Healthcare
Andrew Holloway
Andrew S. Holloway
Managing Director