2022 Crowe Healthcare Summit program
Tuesday, Sept. 20
- 8:30-10 a.m. | Keynote: Entering the CFO mind(map)
Today’s healthcare system CFO is at the intersection of significant challenges and changes rocking hospitals, patients, and the industry at large. Which road leads to the most significant impact? This facilitated panel discussion, featuring industry experts and CFOs from leading health systems, will dive into the macro trends driving CFO decision-making. An interactive Q&A session with panel members will provide an opportunity for participants to gain best practices and insights on key issues to give you more control over and confidence in your financial decisions.
By the end of this session, the learner will be able to:
- Discuss the factors in industry changes that affect a healthcare system CFO
- Evaluate industry trends and their impact on a healthcare system’s unique challenges
- Take advantage of best practices and insights to address an organization’s changes
- 10:15-11:15 a.m. | Balance sheet themes: Refining historical cash versus net accounts receivable analysis
Attendees will walk away with the ability to examine and interpret historical cash versus net accounts receivable analysis at the next level. By expanding on traditional reporting, attendees will gain insight into balance sheet performance through a lens similar to how many view changes in prior period estimates. Join this session and help your organization better understand historical performance while recognizing new ways to adapt the reserve model in the future.
By the end of this session, the learner will be able to:
- Convert raw data into more easily digestible themes
- Locate historical strengths and weaknesses and identify opportunities for the future
- Communicate results to stakeholders by using targeted populations of activity
- 10:15-11:15 a.m. | Hot topics in government reimbursement
A discussion of significant reimbursement changes over the past year will highlight changes caused by COVID-19 as well as new information in inpatient prospective payment system and outpatient prospective payment system rulemaking, including changes to the reporting for Medicare bad debt, disproportionate share hospital (DSH)/Worksheet S-10, Provider Relief Fund, 340B Drug Pricing Program, graduate medical education (GME), and Section 1115 waiver days. Additionally, the session will cover important case law updates affecting reimbursement, including but not limited to nursing and allied health, GME, DSH, and 340B. Finally, the session will address increased audit activity as the country emerges from COVID-19 and will offer some takeaways to prepare for those audits.
By the end of this session, the learner will be able to:
- Describe recent significant policy changes within regulatory reimbursement
- Recognize court cases that might affect current or future reimbursement rates
- Obtain guidance for future Medicare cost reporting compliance
- 12:30-1:30 p.m. | Crowe RCA Next overview
This presentation will share the latest concepts and features within Crowe RCA Next, giving our clients high-level insight into the value and confidence Crowe RCA Next can deliver.
By the end of this session, the learner will be able to:
- Draw interest and generate excitement from the Crowe RCA User Community
- Exemplify how the new features and functionality within Crowe RCA Next will solve healthcare organizations’ toughest problems
- Illustrate strategy for converting and migrating existing clients to the healthcare cloud environment and Crowe RCA Next
- 1:40-2:40 p.m. | Incorporate general ledger and trial balance monitoring to accelerate your month-end close
Join us as we discuss Crowe Financial Control Analytics, a tool designed to detect anomalies within accounts. We also will use dashboarding for the general ledger to demonstrate entries booked inappropriately, inaccurately, or with dubious validity. Both tools help to produce more accurate and timely financial statements during month-end, giving you more confidence in your numbers.
By the end of this session, the learner will be able to:
- Identify solutions to locate abnormalities within the trial balance to close the financial statements faster and more accurately
- Use dashboards to demonstrate entries booked incorrectly or erroneously
- Provide quantitative analyses on journal entry count and percentage completion to aid in automation of financial statement month-end close
- 1:40-2:40 p.m. | Increasing net revenue: Using a high-tech approach to charge reconciliation | Streamline Health
Charge reconciliation can be a painful and time-consuming manual process. In this session, Streamline Health will discuss how charge reconciliation can be improved using automated processes to increase net revenue for healthcare organizations.
By the end of this session, the learner will be able to:
- Describe the pain points in the charge reconciliation process
- Evaluate how automating the process can affect net revenue
- Examine how Streamline Health eValuator™ can help with charge reconciliation
- 1:40-2:40 p.m. | Roundtable: Crowe RCA analysis collaborating with peers (Denver only)
This roundtable session will be centered around current Crowe RCA review process techniques and considerations. We often get asked how other like organizations handle or review specific scenarios. From data flow and settings decisions to quantifying impact, we understand that it is helpful to gain multiple perspectives. Join this session to collaborate with your peers and discuss targeted topics such as large balance account review, quantifying modeling changes, and discount timing impacts.
- 1:40-2:40 p.m. | Roundtable: Crowe RCA Next – data integration (Denver only)
This roundtable will introduce new functionality related to data integration on the healthcare platform and Crowe RCA Next. A feedback discussion will follow.
- 1:40-2:40 p.m. | Roundtable: Payor scorecard (Denver only)
This roundtable will include discussion of use cases regarding market insights on payor data and what would be useful to hospitals and health systems.
- 3-4 p.m. | Roundtable: Crowe Financial Control Analytics (virtual only)
In this session, we will introduce you to our new offering, Crowe Financial Control Analytics. Crowe Financial Control Analytics is designed to help lead your organization to more timely, error-free financial statements and aid in improving financial stewardship in accounts payable, supply chain, and payroll. During the roundtable, we’ll ask you to share processes you’ve designed to minimize the time to close financial statements and perfect financial processes.
- 3-4 p.m. | Leveraging the Crowe benchmarking database to uncover revenue cycle trends affecting your net revenue
The Crowe benchmarking database is continuously monitoring more than $108 billion in open accounts receivable (AR) accounting and more than $700 billion in annual gross revenue across the country. This provides our clients an unparalleled view of the market by allowing them to compare their performance to the market in key performance measures including AR days, discharged not final billed, payor time to payment, denial rates, uncompensated care, self-pay collection rates, and so much more. Join us to level the industry playing field – discover what’s available with the Crowe benchmarking database, understand how your peers are interacting with the data today, and learn about prevailing revenue cycle performance trends through the first half of 2022.
By the end of this session, the learner will be able to:
- Identify the revenue cycle metrics that are monitored within the Crowe benchmarking database that are available for all Crowe RCA solution clients
- Examine existing use cases for how Crowe RCA solution clients are using the benchmark data to inform their revenue cycle monitoring
- Assess whether an organization is experiencing the same revenue cycle impacts as the market is experiencing year to date
- 3-4 p.m. | Crowe healthcare suite implementation: The power of a data-first strategy
Explore the data elements available in the upgraded Crowe RCA Next data specifications and how those data elements can be used to drive transformational reporting and data insights.
By the end of this session, the learner will be able to:
- Illustrate the enhanced data set collected during the initial product implementation
- Demonstrate the current and future uses of data elements to build transformed reporting and create robust data insights
- Describe various healthcare functions and Crowe services benefitting from data insights
- 3-4 p.m. | Roundtable: Budgeting and rolling forecast strategies with Crowe RCA net revenue data and general ledger history (Denver only)
In this session, we will be discussing how our clients are using Crowe RCA net revenue data to compile an annual budget by service line or department, to track budget to actual performance, and to compile a rolling forecast. Crowe RCA data sources and best-in-class approaches will be discussed.
- 3-4 p.m. | Roundtable: Crowe RCA Next for physicians – feedback design session (Denver only)
In this roundtable session, Crowe will be seeking feedback on current needs to be included in Crowe RCA Next, current functionality not heavily used, and new functionality that would be beneficial to our physician clients.
- 4:10-5:10 p.m. | Keynote: Under the tech tent – master faster
Interoperability, automation, artificial intelligence, machine learning, cloud, and blockchain. The promise of technological advances surrounding the healthcare industry is not new, even as the terms themselves have changed. But what are the problems we want to solve with said technology? And what exactly can be accomplished today? In this accelerated learning session, we’ll step under the tech tent to review a set of specific healthcare business pain points and the technology solutions and use cases to support them.
By the end of this session, the learner will be able to:
- Identify key technology trends that are advancing healthcare and the patient experience
- Describe jobs to be done that technology is solving across the industry
- Explain how technology trends can support the ever-evolving landscape in healthcare finance, net revenue, and revenue cycle
Wednesday, Sept. 21
- 7-8 a.m. | Encore keynote: Under the tech tent – master faster (virtual only)
Interoperability, automation, artificial intelligence, machine learning, cloud, and blockchain. The promise of technological advances surrounding the healthcare industry is not new, even as the terms themselves have changed. But what are the problems we want to solve with said technology? And what exactly can be accomplished today? In this accelerated learning session, we’ll step under the tech tent to review a set of specific healthcare business pain points and the technology solutions and use cases to support them.
By the end of this session, the learner will be able to:
- Identify key technology trends that are advancing healthcare and the patient experience
- Describe jobs to be done that technology is solving across the industry
- Explain how technology trends can support the ever-evolving landscape in healthcare finance, net revenue, and revenue cycle
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8:30-9:30 a.m. | Crowe RCA Next month-end close
This session includes a hands-on product demonstration to elicit feedback from our current clients directly related to our month-end close workflow. We’ll use half of the session to demonstrate current functionality, and we’ll spend our remaining time gathering participant feedback.
By the end of this session, the learner will be able to:
- Demonstrate the detailed end-to-end process for performing month-end close within the Crowe RCA Next month-end close workflow
- Collaborate with Crowe RCA solution users to generate new ideas for building a better product
- Inspect current functionality to gather feedback
- 8:30-9:30 a.m. | Strategic leadership: Pivoting through the pandemic
Over the course of the past two and a half years, the healthcare industry has faced a number of challenges sparked by the pandemic. The media’s primary focus centered on the delivery of care and shortages of clinical staff. Behind the scenes, we know that our finance teams were also under pressure, as leadership had to quickly pivot to navigate new obstacles while maintaining control. In this session, we will hear different viewpoints from various finance leaders as they speak to challenges and opportunities coming out of the pandemic, the changing workforce, and how they are setting up for long-term success.
By the end of this session, the learner will be able to:
- Interpret the impact of common themes in healthcare finance that were posed by the pandemic
- Examine tactics used by other organizations to increase team morale, collaboration, and efficiencies
- Apply useful operational strategies in their own organization
- Discuss strategies used coming out of the pandemic and discuss how they are expected to evolve for future success
- 8:30-9:30 a.m. | Roundtable: Uncompensated care (UCC) monitor (Denver only)
In this roundtable session, Crowe will be seeking feedback from revenue cycle and reimbursement teams on UCC metrics. We also hope to illustrate current business logic and themes affecting UCC reporting. The discussion will help Crowe identify reporting cadence and stakeholders needed for the service offering to be impactful in the marketplace and better assist clients in the future.
- 8:30-9:30 a.m. | Roundtable: Crowe Financial Control Analytics (Denver only)
In this session, we will introduce you to our new offering, Crowe Financial Control Analytics. Crowe Financial Control Analytics is designed to help lead your organization to more timely, error-free financial statements and aid in improving financial stewardship in accounts payable, supply chain, and payroll. During the roundtable, we’ll ask you to share processes you’ve designed to minimize the time to close financial statements and perfect financial processes.
- 9:45-11:15 a.m. | Keynote: Big little breakthroughs: How small, everyday ideas drive gigantic results
Especially in the healthcare sector, creative problem-solving and inventive thinking are crucial in driving successful outcomes in times of volatility and change. We know that bold innovations are critical to remaining in control of our businesses, but when it comes to breakthrough thinking, we often freeze up. During this session, Josh Linkner, entrepreneur and New York Times bestselling author, will discuss insights from his latest book, “Big Little Breakthroughs: How Small, Everyday Innovations Drive Oversized Results.” Big Little Breakthroughs is a simple yet effective method for all of us to cultivate the power of human creativity. by focusing on a simple and deliberate approach to daily practice, it helps individuals and leaders unlock inventive thinking to tackle tough challenges and seize bold opportunities. This session also will include Crowe Healthcare Summit’s annual awards and recognition showcase.
By the end of this session, the learner will be able to:
- Explain the importance of innovation in everyday business
- Develop tools to facilitate team innovation
- Integrate innovative ideas into work to improve team performance
- 12:30-1:30 p.m. | Best practice system general ledger reporting and reconciliation processes
This session will cover general ledger reporting and reconciliation process best practices surrounding the net revenue, accounts receivable, and cash functions. Attendees will learn how using Crowe RCA and automated reconciliation technologies can assist them in creating industry-leading general ledger reporting processes and reconciliations that meet the needs of finance and revenue cycle teams.
By the end of this session, the learner will be able to:
- Summarize best practice general ledger reporting and reconciliation processes
- Discuss how Crowe RCA and Crowe Automated Reconciliation technologies can improve the effectiveness and efficiency of general ledger reporting and reconciliation
- Examine strategies health systems use to migrate from existing processes to industry-leading best practices
- 12:30-1:30 p.m. | Uncompensated care insights
Learn about leading practices from top-performing health systems and assess how your current uncompensated care reporting practices measure up. We also will discuss common audit findings that can help you improve your system’s overall reporting processes to avoid surprises at time of audit.
By the end of this session, the learner will be able to:
- Prioritize Worksheet S-10 and Medicare bad debt (MBD) reporting requirements for best results at audit
- Explain upcoming changes in S-10 and MBD reporting
- Create feedback loops between revenue cycle and reimbursement team leads to improve future S-10 and MBD reporting
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12:30-1:30 p.m. | Crowe RCA trivia (Denver only)
Test your Crowe RCA solution knowledge by attending this interactive Crowe RCA trivia session. This session can be used as a certified net revenue analyst (CNRA) prep course or to test your readiness for the CNRA exam.
By the end of this session, the learner will be able to:
- Describe the Crowe RCA solution functionality and reporting capabilities
- Evaluate methods to analyze net revenue and close packages
- Optimize the use of the Crowe RCA tool within an organization
- 12:30-1:30 p.m. | Roundtable: Converting to Crowe RCA Next and the Crowe healthcare suite (Denver only)
This session will offer an overview of the Crowe healthcare suite conversion process and best practices for working with Crowe implementation services to prepare and execute on your organization’s conversion strategy.
- 12:30-1:30 p.m. | Roundtable: Payor scorecard (virtual only)
This roundtable will include discussion of use cases regarding market insights on payor data and what would be useful to hospitals and health systems.
- 1:45-2:45 p.m. | Crowe RCA Next analytics
This session includes a hands-on product demonstration to elicit feedback from our current clients directly related to our analytics framework. We’ll use half of the session to demonstrate current functionality, and we’ll spend our remaining time gathering participant feedback.
By the end of this session, the learner will be able to:
- Demonstrate the Crowe RCA Next reporting and analytics framework
- Collaborate with Crowe RCA solution users to generate new ideas for building a better product
- Inspect current functionality and concepts to gather feedback
- 3-4 p.m. | Leverage Crowe RCA data to deliver actionable net revenue insights
Join us as we discuss Crowe RCA data analytics strategies designed to drive change within organizations. Rather than simply explaining results, we will discuss various methodologies used to identify actionable net revenue insight that can lead to improved future performance and further confidence in your numbers.
By the end of this session, the learner will be able to:
- Discuss strategies for continuous monitoring of net revenue trends and results
- Identify process and trend opportunities that can drive operational improvement through analyzing change in prior period estimates
- Build teams that work together to not only identify opportunity but also implement change
Thursday, Sept. 22
- 8-9 a.m. | Encore: Incorporate general ledger and trial balance monitoring to accelerate your month-end close (virtual only)
Join us as we discuss Crowe Financial Control Analytics, a tool designed to detect anomalies within accounts. We also will use dashboarding for the general ledger to demonstrate entries booked inappropriately, inaccurately, or with dubious validity. Both tools help to produce more accurate and timely financial statements during month-end.
By the end of this session, the learner will be able to:
- Identify solutions to locate abnormalities within the trial balance to close the financial statements faster and more accurately
- Use dashboards to demonstrate entries booked incorrectly or erroneously
- Provide quantitative analyses on journal entry count and percentage completion to aid in automation of financial statement month-end close
- 9:10-10:10 a.m. | Encore: Leveraging the Crowe benchmarking database to uncover revenue cycle trends affecting your net revenue (virtual only)
The Crowe benchmarking database is continuously monitoring more than $108 billion in open accounts receivable (AR) accounting and more than $700 billion in annual gross revenue across the country. This provides our clients an unparalleled view of the market by allowing them to compare their performance to market performance in key performance measures including AR days, discharged not final billed, payor time to payment, denial rates, uncompensated care, self-pay collection rates, and so much more. Join us to discover more about what’s available with the Crowe benchmarking database, understand how your peers are interacting with the data today, and learn about some of prevailing revenue cycle performance trends through the first half of 2022.
By the end of this session, the learner will be able to:
- Identify the revenue cycle metrics that are monitored within the Crowe benchmarking database that are available for all Crowe RCA solution clients
- Examine existing use cases for how Crowe RCA solution clients are using the benchmark data to inform their revenue cycle monitoring
- Assess whether your organization is experiencing the same revenue cycle impacts as the market is experiencing year to date
All times are in Mountain Daylight Time.