You received an unclaimed property letter. Now what?
Thank you for inquiring about the letter you received. The information on this page will help you understand who we are and why we sent you a letter notifying you that you might be owed money. Crowe LLP is one of the largest accounting and consulting firms in the U.S. We serve as an unclaimed property advocate on behalf of many companies to attempt to locate the rightful owners of unclaimed funds.
What is unclaimed property, and why did I receive a letter from Crowe?
Unclaimed property (or funds) comes in many forms: unpaid wages, uncashed checks, and customer account balances, to name a few. If the unclaimed funds are not returned to the rightful owner (you), the company must turn the funds over to the state. Before doing so, we must attempt to reach you to reunite the money with you.
Can I get more information on the unclaimed property owed to me?
All available information pertaining to your unclaimed property has been provided in the letter you received from us. No further detail regarding your unclaimed funds is available. If you do not wish to claim the funds, you do not need to do anything further. The funds will be turned over to the state as unclaimed property.
I believe I have received a letter about unclaimed property in error. What now?
No further action is necessary. For instance, if you are not the individual or company listed on the letter you received, you may disregard the letter. We might have an incorrect or outdated address for the correct owner. The funds will be turned over to the state as unclaimed property for the rightful owner to claim.
How do I respond to the letter?
If you would like to claim the funds noted in the letter, you must do one of the following by the deadline indicated:
- Submit your request online at www.CroweClaim.com.
- Fill out the bottom portion of the front side of the letter as directed and either:
- Email a scanned copy to [email protected]
- Mail the entire letter back to us to the address provided on the letter
There is no fee to claim these funds.
What if the response deadline has passed?
Unfortunately, we are unable to accept responses after the indicated deadline. However, you are still able to claim the funds directly from the state. Please visit your state’s unclaimed property website or www.MissingMoney.com for more information. After the indicated response deadline, all questions and claims must be submitted directly to your state’s unclaimed property department.
How will I know if Crowe received my response?
After submitting your claim at www.CroweClaim.com or to [email protected], you should receive a confirmation email acknowledging receipt. If you received this confirmation, your claim is in process and the necessary steps are being taken to facilitate payment. If you mailed your claim letter, then the Crowe team will process it once it’s received and take the next steps to facilitate payment. Please note that once your response is received, it could take up to six months for you to receive your check.
I have waited six months and have yet to receive my check. What do I do?
While checks typically are issued within six months after the response deadline, processing times occasionally can extend beyond that time frame. If it has been more than six months and you have not received your check, please contact us by email at [email protected]. In your email, please provide the following information to help us research your claim:
- The name of the person or company to whom the letter was addressed
- The name of the company that owes you the funds (shown in the letterhead on the front of the letter)
- The Letter ID
- The dollar amount of the unclaimed property
What if the property owner is deceased?
If the property owner is deceased, a replacement check will be made payable to the estate of the original owner. If you would like to continue with making a claim, please sign on behalf of the decedent, provide a copy of the original owner’s death certificate, and indicate that you would like the new check to be made out to the owner’s estate. If you do not wish to claim the funds on behalf of the deceased owner, no further action is required. The funds will be turned over to the state as unclaimed property.
What if my name or address has changed?
If your address has changed, please indicate your new address on the “Address Updates” line. If your name has changed, please indicate that and provide a copy of the documentation showing the name change (such as a marriage certificate or official court order). If you are a parent or guardian responding on behalf of a minor, you may sign on behalf of the minor; however, the new check will be made payable to the minor.