Crowe 2024 technology in metals survey report

2025 Technology in Metals Survey Report

Find out which technologies are attracting the most attention and investment from metals companies this year. 


Tech investments persist in uncertainty

Even with uncertainty in global trade, the majority of respondents in our 2025 technology in metals survey reported an increase in their tech investments. Where are they investing?

Discover what your peers identified as the most critical technology trends right now with the Crowe “2025 Technology in Metals Survey Report,” available now.

Download the survey report

Key insights


Cybersecurity

Metals companies are moving from check-the-box compliance to a proactive security culture. The strongest teams combine training, dedicated resources, and a willingness to update security strategies as threats evolve.

Smart technology investments

The highest-performing companies are building investment road maps directly from customer and employee feedback to make sure every dollar is tied to clear business need, not industry peer pressure.

AI adoption

The slow progression from planning to implementation highlights a key insight: Successful AI adoption depends as much on workforce confidence, data quality, and incremental successes as on the technology itself.

Comprehensive IT programs

The sector is shifting from isolated tech projects to integrated programs. Success hinges on executive alignment, clear road maps, and cross-functional ownership.

Survey findings


Digital technology investments

What area of your business has been most affected by investments in technology?

Top four responses:

  • Production efficiency: 38%
  • Employee experience: 25%
  • Sales and marketing: 17%
  • Customer satisfaction: 4%

Challenges and opportunities

Where are you on a digital transformation road map?

  • We have a strategy, and we are actively taking steps forward: 44%
  • We are developing a strategy: 28%
  • We do not have a road map: 20%
  • We have a strategy, but we are not actively taking steps forward: 4%
  • Unsure: 4%

AI adoption and enterprise technology

Where is your organization using AI today?

Respondents could select multiple answers.

  • We don’t use AI36%
  • Data analysis32%
  • Sales and marketing32%
  • Quality management20%
  • Unsure20%
  • Product engineering4%
  • Machine and asset maintenance: 4%

Cybersecurity 

Previous survey respondents have repeatedly named cybersecurity as the most significant IT-related concern. What steps have you taken to mitigate the risk of cyberthreats?

Respondents could select multiple answers.

  • Providing training for employees: 75%
  • Moving from on-premises to cloud solutions: 58%
  • Hiring internal cybersecurity resources: 54%
  • Hiring a third-party security team: 41%
  • Adding insurance: 41%

Technology road map

Which of the following technologies and approaches are currently in use at your company?

Respondents could select multiple answers.

  • AI: 38%
  • IoT: 25%
  • Additive manufacturing: 13%
  • Augmented reality (AR) or virtual reality (VR): 8%
  • None: 50%

Make smart technology decisions for your metals business 


Identify your best opportunities for transformation and optimizing operations with the right tech investments.

Talk to our experienced team or click here to learn more about how we can help.

Tony Barnes
Tony Barnes
Principal, Metals Industry Team

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