Technology implementation in 2024

Many metals companies are willing to adopt new technologies to experience the benefits, but one common mistake they make is customizing the new software to match their existing process. IT teams can spend a lot of time taking orders for new features instead of identifying ways for the technology to improve business operations.

It takes more time and money to customize a new system to fit an old process, not to mention the risk of not realizing its full benefits. A smarter approach would be to take advantage of the available technology features and update internal processes as needed to realize the full benefits the technology offers. In short, adopting new technology requires adopting a new way of operating.

Engaging with technology in a new way is not just for executives and decision-makers. Leaders must also consider what technology adoption means for workers. Developing a change management program that consistently supports employees as technology continues to evolve is critical for success. A one-time implementation might have required employee training before going live, but continual software updates require ongoing support for users.

Technology implementation projects tend to involve as many processes and features as a company wants or can afford at one time. The idea is to make all the changes at the same time, with a go-live date marking the completion of the project. However, as cloud-based technology is routinely updated and the process becomes an ongoing journey, companies are implementing long-term technology adoption strategies.

Creating a technology road map can allow metals companies to prioritize investment, take a phased approach, and simplify what could feel like an overwhelming undertaking. An iterative approach to implementation can also help save money, provide proof of concept, and offer better long-term results.

Metals leaders might view technology specialists as people who could help take their companies live with new technology but aren’t needed for the long term. With technology that updates regularly, investing in an ongoing relationship with a team of specialists is not just beneficial – it’s critical.

A good team of specialists has a working knowledge of technology and how it’s used, deep industry experience to apply that knowledge within the right context, and the foresight to help companies stay on the leading edge of change. Some metals companies might try to have an employee designated to this work, but in-house workers can lack a wider, more diverse lens regarding changes in both the software and metals industries that an outside team can bring. Working with a team of specialists gives companies access to insights and expertise to improve processes across the organization.