Revenue cycle and the patient experience


This session will address the way revenue cycle processes and policies affect patients and organizational reputation. We’ll explore how to make patients the focus in ways that create positive rather than negative experiences – and why it’s important to do so.

After attending this session, attendees will be able to:

  • Describe how and why revenue cycle policies affect patient experience
  • Identify problematic revenue cycle policies
  • Create strategies for revamping revenue cycle approaches
  • Measure the impact of revenue cycle policy changes


Colleen Hall, Managing Principal, Healthcare, Crowe

Jan Oldenburg, Principal, Participatory Health Consulting

Download the presentation slides
Explore other Crowe Healthcare Revenue Cycle Virtual Symposium sessions.