Understanding Regulation E: Disputes and Provisional Credit

Molly McGrath, Heidi Overstreet 
6/27/2025

Financial services organizations must effectively navigate Regulation E requirements when managing electronic funds transfer error disputes. This webinar recording offers an overview of investigation and record retention obligations, provisional credit practices, customer notification requirements, and ongoing monitoring.

Crowe specialists provide actionable insights to help financial services organizations strengthen compliance frameworks, enhance customer support, and mitigate regulatory risks. Viewers will receive practical examples and best practices to help improve their Regulation E error resolution processes.

After watching this webinar recording, you should be able to:

  • Describe the process for conducting investigations and retaining records under Regulation E
  • Explain best practices for issuing provisional credit, including managing fees and interest
  • Identify key customer notification requirements during the error resolution process
  • Discuss effective strategies for ongoing monitoring and compliance improvement

Note: Only attendees of the live webinar are eligible for CPE or CLE credit for qualifying webinars. If you view the webinar recording on this page you may not be eligible for CPE or CLE. For questions about CPE, contact cpe.processing@crowe.com.

Additional CPE information

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Molly McGrath
Consulting
Heidi Overstreet
Heidi Overstreet
Consulting