In difficult times, leaders focus energy on what they can control. The rapid changes brought about by COVID-19, have healthcare leaders concentrating on streamlining processes such as credit balance management (CBM) and positioning staff to be more productive and efficient. In this webinar, we will explore how teams are automating credit balance resolution, clearing patient credit balances, and managing risks associated with unclaimed property compliance through a combination of machine learning and process improvement.
As a result of attending this webinar, you will be able to:
- Identify process improvement opportunities in areas such as small balance write-off, patient accounting, and robotic process automation
- Outline effective strategies for balancing compliance requirements and the need to increase efficiencies and reduce costs
- Define key metrics used to track and measure process improvement and return on investment
With many of the current challenges facing the healthcare profession outside of their control, there are still many areas where leaders can achieve meaningful change. If you have not examined the current state of your credit balance activities, join us to see how you can free up staff and remove credits as liabilities and what impact they can have on the bottom line.
