What are the keys to building a resilient workforce? Leaders should focus on employee communication, culture, capabilities, and change management.
The COVID-19 pandemic presents a unique opportunity to reflect on business resilience. Which companies are surviving and thriving, and why? Which organizational qualities are helping them to bounce back quickly from economic shutdowns and swiftly adapt to remote work?
Resilient employees create resilient businesses
The building blocks of business resilience are key to succeeding despite external challenges. Businesses that expect change and disruption (as opposed to being caught off guard) have well-developed business continuity plans in place, and they make smart investments in resilient infrastructure and processes. But more fundamentally, resilient businesses are composed of resilient employees – teams and individuals who can cope with adversity and quickly adapt to challenges. Employees who possess those capabilities generally have company leaders that actively support their well-being and nurture their success.
Recent research supports this observation. According to the ADP Research Institute’s “Workplace Resilience Study 2020,” employees who were highly satisfied with their employer’s pandemic response believed that their company was putting people first. The study also reported the highest levels of resilience among employees who fully trust organizational leadership. On the flip side, other studies have found that workplace stress diminishes productivity, further underscoring the relationship between resilience and the bottom line.