2023 Crowe Healthcare Summit attendee poll results

Patient length of stay was a focus for 2023 Crowe Healthcare Summit attendees. What else was top of mind? Check out these attendee poll results.

Taking the pulse of healthcare financial leaders is a hallmark of the annual Crowe Healthcare Summit, and the 2023 version of the industry’s premier healthcare finance event was no different. Throughout dozens of workshops, breakout sessions, roundtable discussions, and keynote addresses, Crowe asked the more than 500 attendees at this year’s Healthcare Summit what was on their minds.

Here’s what they had to say about patient length of stay, uncompensated care reporting, price transparency, revenue cycle priorities, and more.

Less than half say their organizations have a structure in place to monitor the financial impact of length of stay.

Do you currently have structures in place to monitor the financial impact of length of stay across your organization?

46%

Yes

40%

I’m not sure

Minimally

46%

Yes

40%

I’m not sure

Minimally

Less than half say their organizations have multidisciplinary meetings to discuss length of stay.

Does your organization currently have multidisciplinary meetings in place to discuss length of stay?

40%

Yes

23%

I’m not sure

21%

Not applicable to me

It’s incorporated into other standing meetings

These meetings exist, but the finance and revenue cycle departments are not involved

This is not something we’re considering

40%

Yes

23%

I’m not sure

21%

Not applicable to me

It’s incorporated into other standing meetings

These meetings exist, but the finance and revenue cycle departments are not involved

This is not something we’re considering

Less than half say their organizations have a methodology in place to track the cost-saving impact for length of stay.

Does your organization currently have methodology in place to track cost-saving impact for length of stay?

33%

Yes

29%

I’m not sure

29%

Not applicable to me

Yes, but we haven’t started the process yet

This is not something we’re considering in the near future

33%

Yes

29%

I’m not sure

29%

Not applicable to me

Yes, but we haven’t started the process yet

This is not something we’re considering in the near future

Most say they’re not quite ready to meet new Centers for Medicare & Medicaid Services (CMS) uncompensated care reporting requirements.

Has your organization prepared a process to supply Worksheet S-10 data for Exhibit 3B (charity care) and 3C (bad debt)?

34%

Currently in process

25%

We have a vendor in place

22%

All good and ready to go

19%

Haven’t started, but it’s on our to-do list

34%

Currently in process

25%

We have a vendor in place

22%

All good and ready to go

19%

Haven’t started, but it’s on our to-do list

Most say it’s too early to tell whether the new CMS uncompensated care reporting requirements are a positive change.

Overall, do you think the implementation of Exhibits 3B and 3C will be a positive change?

53%

Too early to tell

26%

Yes, I agree

12%

Yes, but they need a lot of work

53%

Too early to tell

26%

Yes, I agree

12%

Yes, but they need a lot of work

Most say they expect Medicare bad debt audits to get tougher largely because CMS is collecting more detailed charity care and bad debt data.

Do you expect Medicare bad debt audits to change?

46%

Yes, they’re going to get more complicated

44%

Yes, I agree they’ll be smarter by using the additional data

10%

I expect no changes

46%

Yes, they’re going to get more complicated

44%

Yes, I agree they’ll be smarter by using the additional data

10%

I expect no changes

Most say they are flying blind regarding how their collection agencies are handling non-Medicare patient accounts.

Do you review collection agency data to confirm non-Medicare accounts are treated similar to Medicare accounts?

46%

No idea

32%

I think they’re treated the same, but I haven’t checked

22%

Yes, we have this figured out

46%

No idea

32%

I think they’re treated the same, but I haven’t checked

22%

Yes, we have this figured out

Most anticipate that their organizations will be subject to a Medicare bad debt audit soon.

Have you had an audit on a 2021 Medicare bad debt listing where “bad debt expense” was required?

80%

Not yet, it’s coming for us

12%

Yes, it went smoothly

Yes, it was terrible

80%

Not yet, it’s coming for us

12%

Yes, it went smoothly

Yes, it was terrible

Most say they’re aware that CMS has started fining hospitals for not complying with the new federal hospital price transparency rules.

True or false: CMS is issuing civil monetary penalties for price transparency violations.

91%

True

False

91%

True

False

Revenue cycle topped the list of areas that attendees say they will devote more of their brain power to in the year ahead.

Which is the biggest branch on the healthcare CFO mind map where you see your organization going on offense this year?

33%

Revenue cycle

22%

Undecided

15%

Planning and forecasting

12%

Information technology

Finance

Taxes

Managerial accounting and reporting

Managed care

Capital planning

33%

Revenue cycle

22%

Undecided

15%

Planning and forecasting

12%

Information technology

Finance

Taxes

Managerial accounting and reporting

Managed care

Capital planning

Note: Crowe released the 2023 iteration of the healthcare CFO mind map at this year’s Healthcare Summit.

What do you think of these 10 topics? Do your thoughts match those of your Healthcare Summit attendee peers? Or do they diverge on one or more of these top-of-mind challenges? It’s something to think and talk about.

Save the date

2024 Healthcare Summit

Renaissance Nashville Hotel

Sept. 23-26, 2024

Tell us about your in-person or virtual experience at the 2023 Crowe Healthcare Summit

Send us an email with your feedback and suggestions at [email protected]

Thank you from our 2023 Crowe Healthcare Summit event team

2023 Crowe Healthcare Summit attendee poll results

Patient length of stay was a focus for 2023 Crowe Healthcare Summit attendees. What else was top of mind? Check out these attendee poll results.

Less than half say their organizations have a structure in place to monitor the financial impact of length of stay.

Less than half say their organizations have multidisciplinary meetings to discuss length of stay.

Less than half say their organizations have a methodology in place to track the cost-saving impact for length of stay.

Most say they’re not quite ready to meet new Centers for Medicare & Medicaid Services (CMS) uncompensated care reporting requirements.

Most say it’s too early to tell whether the new CMS uncompensated care reporting requirements are a positive change.

Most say they expect Medicare bad debt audits to get tougher largely because CMS is collecting more detailed charity care and bad debt data.

Most say they are flying blind regarding how their collection agencies are handling non-Medicare patient accounts.

Most anticipate that their organizations will be subject to a Medicare bad debt audit soon.

Most say they’re aware that CMS has started fining hospitals for not complying with the new federal hospital price transparency rules.

Revenue cycle topped the list of areas that attendees say they will devote more of their brain power to in the year ahead.

Read more about the Crowe Healthcare Summit in Nashville

Save the date

Tell us about your in-person or virtual experience at the 2023 Crowe Healthcare Summit