How OCM Shapes Financial Crime Program Transformation

Financial crime leaders are navigating an environment defined by rapid technological advancement, evolving regulatory expectations, and increasing organizational complexity. As financial services organizations adopt advanced technologies, including AI, leaders must balance program modernization with workforce readiness, governance expectations, and operational resilience. Defining a clear target state while maintaining alignment with executive leadership, boards of directors, regulators, and internal teams has become a critical challenge.

This webinar explores the role organizational change management (OCM) plays in enabling successful financial crime program transformation. Crowe specialists will examine how structured change management approaches can support technology adoption, stakeholder engagement, and performance measurement. They will also focus on practical frameworks and success indicators that help organizations manage change effectively and sustain long-term improvements in their financial crime programs.

After attending this session, you should be able to:

• Analyze the current state of a financial crime program to identify opportunities for enhancement during large-scale transformation initiatives
• Explain core OCM concepts and their application in financial services organizations and financial crime programs
• Apply structured OCM frameworks to plan and execute technology-driven change, including initiatives involving AI
• Evaluate qualitative and quantitative metrics used to measure the effectiveness and sustainability of financial crime program transformations