Privacy Policy

Privacy Policy

Effective Date: August 2022

1. Introduction

In accordance with Law 29/2021, of 28 October, on the protection of personal data (LQPD), the purpose of this Privacy Policy is to inform all Users who are subject to it of the possible processing of their personal data.

When users visit the website www.crowe.com/ad (hereinafter "Website"), Crowe Andorra's corporate profiles on social networks, or make an online or in-store purchase, we will process their personal data.

This Privacy Policy is intended to help you understand what data is collected and what is done with it.

For the purposes of this Policy, "User" shall mean any category of data subjects included in this document.

 

2. Identification of the Data Controller

  • Owner of the data: Crowe Andorra, S.L. (hereinafter “Crowe”)
  •   Registered office: Avinguda Meritxell, núm. 79, 4ª Planta. AD500 Andorra la Vella
  •   NIF: L-707283V

  •   Email: [email protected]

 

 

3. Personal data we process

Crowe collects personal data in the following ways:

  • Personal data that the User provides us with: when filling in a form, when contracting our services or when sending his/her data to apply for a job offer.
  • Personal information that you do not provide directly to us: Crowe is part of a group of companies and it is possible that other companies within the group may share personal data about Users with each other, where this is necessary as part of the business relationship with the User or with the User's express consent.
  • Through Cookies and similar technologies: when you visit the Website, Crowe uses various technologies to collect and store information and this may include the use of cookies or similar technologies to identify the User's browser or device. Crowe also uses these technologies to collect and store information about the User's browsing habits. The User can obtain more information about Crowe's treatment of their personal data obtained through cookies in the Cookies Policy.

 

These personal data can be broadly grouped into the following categories:

  • Identifying data: name, surname, date of birth.
  • Contact details: telephone number, physical address and email address, social network profile.
  • Financial data: financial and tax information.
  • Professional data: CV, company where you work, position, occupation.
  • Connection data and browsing habits: IP, logs, websites visited and user preferences.

Likewise, we process personal data of different categories of interested parties which, considered as Users as a whole, including but not limited to the following:

  • Customers: personal data of natural persons who contract Crowe's services or of natural persons who, acting as legal representatives or interlocutors of legal persons, are clients of Crowe.
  • Website and social media users: personal data of Users who contact Crowe through our Website, or who access any of our corporate social media profiles as a follower or as an independent user.
  • Event or webinar participants: personal data of Users who participate in Crowe business initiatives, such as events or webinars.
  • Suppliers or partners: personal data of natural persons who, acting as legal representatives or interlocutors of companies or as professionals, are suppliers or partners of Crowe.
  • Job applicants: personal data of individuals who register for job applications offered by Crowe directly through our Website and/or in collaboration with third parties, including platforms that manage job offers or job applications.

4. Purpose of processing, legal basis and storage period of the personal data

We inform the User that their personal data will be processed for the following purposes and legitimate bases and during the conservation period detailed below:

Purpose

Legal base

Conservation term

Management, fulfilment and execution of the contractual relationship between the User and Crowe. Specifically, we will use the User's data to provide the contracted services, to manage invoicing, to comply with the legal obligations arising from the provision of services.

Compliance with contractual and pre-contractual obligations with the client.

Legal obligations related to financial transactions, such as the obligation to keep accounts and records, prevention of money laundering.

For the time necessary to provide the service.

Thereafter, we will retain the blocked data until the statute of limitations of any legal obligations that may arise.

 

Sending electronic commercial communications (email/sms), postcards or telephone calls to inform the User about services similar to those contracted by the User.

Legitimate interest of Crowe, based on article 19.2 of Law 20/2014, of 16 October, regulating electronic contracting and operators who carry out their economic activity in a digital space.

As long as the User does not express their opposition to this processing of personal data.

If the User has expressly consented, sending personalised commercial information about products, promotions, offers from Crowe and other companies in the Crowe Group, via electronic communications (email/sms), postcards or telephone calls.

User consent.

Until the User has not withdrawn his or her consent.

Organisation of events and webinars, among other commercial activities.

The User's express consent when registering for events or webinars offered by Crowe.

Until the User withdraws his or her consent.

To deal with queries or requests for information made by the User to Crowe through the Website or any other communication channel made available to the User.

If the enquiry is related to a service contracted by the User, the data processing is based on the performance of the contract or for the implementation of pre-contractual measures at the request of the User.

In other cases, we will process personal data based on Crowe's legitimate interest in responding to Users' enquiries and requests for information.

Until the resolution of the User's request for information and/or consultation and, thereafter, the period necessary to comply with the applicable legal obligations.

Manage User interactions with Crowe through social media.

User consent to interact with and/or follow Crowe's profile on social networks.

As long as Crowe's profile on the relevant social networks remains active.

Maintenance of the commercial relationship with the supplier or collaborator where the User provides services, as well as with individual entrepreneurs or liberal professionals in order to establish a professional relationship with Crowe.

Compliance with contractual and pre-contractual obligations with the supplier or collaborator.

Compliance with the legal obligations arising from the commercial relationship.

During the term of the contractual relationship with the supplier or partner, and thereafter until the expiry of the statute of limitations for any legal obligations that might arise.

In the event that the User sends Crowe his/her CV and/or job application, his/her data will be processed for the purpose of processing this application and, if applicable, to enable Crowe to participate in a selection process for a job.

User consent.

Two years from the end of the selection process.

 

5. Data recipients

Crowe may share or give access to the User's personal data with:

  • Service providers who process data on Crowe's behalf and on Crowe's instructions, with whom Crowe has entered into a corresponding processing contract.
  • Third parties, where this is necessary for the performance of the contractual or commercial relationship with the User or with the User's consent, as well as where required by law:
  • Other Crowe Group companies, when necessary for the provision of services to the User or when the User has expressly consented to the transfer of their data;
  • Financial or banking institutions, for the management of commercial transactions;
  • Public administrations and law enforcement agencies, if required by law or in the context of a legal or judicial claim.

6. International data transfers

It is possible that the User's personal data may be transferred outside Andorra, but in any case, Crowe will ensure compliance with the requirements of the LPQD to guarantee the security and legitimacy of the processing of the data by the recipient, either because it is located in a territory with data protection legislation equivalent to that of Andorra, or because the recipient is subject to the standard contractual clauses of the European Commission, among other mechanisms regulated by the applicable regulations.

7. User rights

The User may exercise the following rights in relation to his/her personal data before Crowe: access, rectification, deletion, opposition, limitation of processing and data portability, as well as the right not to be subject to automated decisions with legal effects for the User.

Likewise, with respect to data processing based on the User's consent, the User also has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

In order to exercise these rights, the User may send his/her request to:

Crowe Andorra, S.L.

Avinguda Meritxell, núm. 79, 4ª Planta.

AD500 Andorra la Vella

[email protected]

In any case, the user also has the right to lodge a complaint with the Andorran Data Protection Agency (www.apda.ad).

8. Changes or modifications to the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in the processing of personal data.

This Privacy Policy is current as of August 2022.

 

Cookie Policy

 

Effective Date: August 2022

1. Introduction

In accordance with Law 20/2014, of 16 October, regulating electronic contracting and operators who carry out their economic activity in a digital space (LCE) and Law 29/2021, of 28 October, on the protection of personal data (LQPD), Crowe Andorra, S.L. (hereinafter referred to as "Crowe") informs you that our website www.crowe.com/ad (the "Website") uses cookies.

The purpose of this Cookies Policy is to inform the User, in a clear and complete manner, about the functioning and purpose of the cookies used on the Website.

2. What are Cookies?

Cookies are a type of file that is downloaded to the user's device (e.g. computer, mobile phone, tablet, etc.) when the user accesses certain websites, such as www.crowe.com/ad. Cookies allow these websites, among other things, to collect data that can be updated and retrieved by the entity responsible for the installation. Cookies also contribute to the functionality, usability and accessibility of websites.

According to the applicable regulations, the installation of cookies requires the User's informed consent, except for those that are necessary for the operation of the website and others that are expressly exempted, such as personalisation cookies.

Crowe uses cookies mainly for the following purposes:

  • To ensure the correct functioning of the Website
  • To temporarily store information relating to the User's preferences.
  • Collect statistical information, in order to improve the experience on the Website.
  • Collect information about your behaviour in order to create a profile of your interests and to show you relevant advertising on other websites.

3. What data is collected?

Crowe collects the following data about the User: User session, websites visited, frequency, number and repetition of visits, browsing times, searches performed, links accessed, browser used, operator providing the service, location linked to the IP address and advertisements accessed.

4. Types of cookies used

In accordance with the regulations in force, Crowe requests your permission to manage cookies.

 

Technical and personalisation cookies

This website uses technical and personalisation cookies.

Technical cookies are those strictly necessary for the correct functioning of the website. They allow the User to navigate through the Website or to use different options or services.

Personalisation cookies are those that allow the Website to retain certain preferences pre-defined by the User (e.g. language) on their first (and subsequent) visit to the Website.

 

Analytical cookies

This Website uses analytical cookies.

These cookies collect information from the User in order to evaluate how Users use the Website and their general activity, as well as to compile statistical data. Analytical cookies measure and collect Website data (visits, traffic parameters, clicks, pages visited...) in order to understand and optimise the Website.

 

Advertising cookies

They collect information about the User's browsing habits and behaviour in order to identify preferences, tastes and habits on the Website. These cookies make it possible to adapt the content of advertising based on the analysis of the User's browsing habits.

5. How can I block or delete cookies?

Users may also revoke their consent to the use of cookies or deactivate or delete the cookies installed on their device by configuring the options of the browser they use to access the Website.

Given that the procedure may differ for each browser, we provide a list of the main browsers:

Without prejudice to the foregoing, the User must bear in mind that, if certain cookies are deactivated, browsing the Website may not be optimal and some utilities may not work correctly.

6. Revision of the Cookie Policy

This Policy may be subject to change. Consequently, we recommend that the User reviews this Policy each time he/she accesses the Website in order to be informed of any changes to it, which will be applicable to him/her. If the User does not agree with this Cookies Policy, he/she must refrain from using the Website and leave it immediately.

This Privacy Policy was updated in August 2022.