Crowe Serbia IT Audit and Advisory
Crowe Serbia

IT Audit and Advisory

We support our clients by providing services that help them navigate through the digital complexity to make better, faster and more confident decisions.

IT Advisory can enable you to fulfil established business strategy goals                          

The Future is Now — A Concept by Crowe

Today’s businesses face ongoing challenges in managing both emerging and persistent risks, all while striving to grow revenue and control costs. To help you stay focused on what matters most—running and growing your business—the Crowe IT Audit & Advisory team is here to assess every IT-related aspect of your operations. We’ll support you in implementing changes that align with legislative requirements, industry standards, and best practices.

Enhance Process Optimization

One of the most common barriers to increased profitability is poor process performance. Inefficient workflows waste time and scatter resources. Crowe’s IT Audit and Advisory experts will work with you to optimize these processes, helping you unlock the full potential of your existing resources through a thorough evaluation and targeted recommendations for improvement.

Our Services


ISO 27001 Audit

The ISO 27001 Audit service provides an independent and comprehensive assessment of your organization’s Information Security Management System (ISMS). The audit evaluates the effectiveness of implemented controls, processes, and policies in accordance with the ISO/IEC 27001 standard, ensuring that information assets are adequately protected against risks and vulnerabilities.

Our approach includes a detailed review of your information security framework — from risk assessment and treatment plans to incident management, access control, and business continuity practices. We identify gaps, nonconformities, and opportunities for improvement, helping your organization strengthen compliance and resilience.

Whether you are preparing for certification, maintaining ongoing compliance, or seeking an independent review of your ISMS, our audit provides clear, actionable insights that support continuous improvement and assurance of information security.

SOC2 Type 1 and 2 reporting

SOC 2 (System and Organization Controls) reporting provides assurance on how your organization manages data to protect the interests and privacy of clients. These reports are based on the Trust Services Criteria — security, availability, processing integrity, confidentiality, and privacy — and are an essential component of demonstrating robust internal controls and risk management practices.

A SOC 2 Type 1 report evaluates the design and implementation of your organization’s controls at a specific point in time, providing stakeholders with confidence that appropriate measures are in place.

A SOC 2 Type 2 report goes a step further, assessing the operating effectiveness of those controls over a defined period. This offers deeper assurance that your systems consistently perform as intended and maintain compliance over time.

Our experts assist organizations through every stage of the SOC 2 process — from readiness assessments and gap analyses to audit support and report preparation — ensuring that your controls align with the standard’s requirements and effectively build client trust.

PSD2 Audit

The PSD2 (Payment Services Directive 2) Audit provides an independent assessment of your organization’s compliance with the requirements set by the European Banking Authority (EBA) and local regulatory authorities. The audit focuses on evaluating the effectiveness of governance, security, and operational controls implemented to ensure the protection of payment service users and the integrity of financial transactions.

Our review covers key areas such as strong customer authentication (SCA), secure communication standards (API and data protection), incident management, risk assessment processes, and operational resilience. The objective is to confirm that your institution’s systems and procedures meet the PSD2 regulatory framework and industry best practices.

Through our PSD2 audit services, we help payment institutions, electronic money institutions, and banks identify compliance gaps, mitigate risks, and strengthen their control environment. Our findings and recommendations provide valuable insights for enhancing security, ensuring regulatory compliance, and maintaining trust in digital payment services.

DORA Audit

The DORA (Digital Operational Resilience Act) Audit provides a comprehensive assessment of an organization’s operational resilience framework in line with the European Union’s regulatory requirements for financial entities. The audit evaluates the effectiveness of your digital operational risk management, including information and communication technology (ICT) systems, cybersecurity measures, and incident response capabilities.

Key focus areas include ICT risk management, cyber resilience, business continuity planning, third-party ICT service provider management, and reporting and monitoring of ICT-related incidents. The audit identifies gaps, weaknesses, and opportunities to strengthen operational resilience, ensuring your organization can prevent, respond to, and recover from ICT disruptions.

Our DORA audit services provide actionable insights and recommendations to help financial institutions, payment service providers, and other regulated entities achieve compliance, enhance security, and maintain trust with clients and regulators.

SWIFT CSP

 SWIFT’s Customer Security Programme (CSP) helps financial institutions ensure their defences against cyberattacks are up to date and effective, to protect the integrity of the wider financial network. Since 2021, independent assessment became an annual mandatory requirement for all SWIFT users.


At Crowe, we understand the importance and complexities of cyber threats and information security in financial sector. We offer a number of services that can assist with the implementation of the SWIFT CSCF. These range from integrating the CSCF controls into your existing risk, governance and IT processes, to performing gap assessments, through to technical transformation of key systems, security, and network controls. 
 
 
Microsoft SSPA
Strong privacy and security practices are the key in today’s information-based economy. Such practices are required by law. The Supplier Security and Privacy Assurance (SSPA) is a corporate program of the Microsoft corporation through which it delivers instructions for secure data processing in the form of “Microsoft Supplier Data Protection Requirements ” (DPR), to its suppliers.
 
Crowe Serbia has the qualifications required by the Microsoft SSPA guide related to required expertise and sufficient technical training and subject knowledge to adequately assess compliance. We perform services of independent assessor and can assist you to fulfil annual requirements of the SSPA program.
 
  • Completed an Independent Assessment against the DPR; 
  • Issuing SOC 2 (type 1 and type 2) reports; 
  • Issuing Management Letter with detected discrepancies and advice on how to resolve.
IT audit services and regulatory compliance

Performing of IT audit services along with review of regulatory compliance related to Information security law reporting, GDPR gap assessments and related reporting

The IT Audit Department works on identifying and eliminating deficiencies in the organization, functioning and management of information systems, as well as resource optimization.

Our approach in conducting the implementation review is designed to improve security, functionality and efficiency.

We help companies in achieving their goals by focusing on IT processes, people, technology, reporting, organization, data and documentation.

Our services include, but are not limited to:

  • Internal and external audit of information systems
  • IT Due Diligence
  • IT risk management
  • Vulnerability assessment of the information system,
  • Assistance with compliance with IT regulations.
  • Software Asset Management (SAM) and License review
  • Reduction of IT costs because they represent a significant part of the total costs of the organization
  • Testing disaster recovery procedures

We are offering our expert services that will help you surpass all challenges and aid you in fulfilling the entire audit plan by us taking care of the IT audit part:

  • Preparing the annual IT audit plan
  • Performing the individual IT audits
  • IT Audit report writing
  • Follow-up on IT audit findings

The services we provide in the field of audit of IT projects and information technology systems help clients to achieve the full value of their strategic technology initiatives and increase satisfaction with established IT solutions, through effective risk management. 

 

 

 

Governance and Cyber Risk

Cyber Security Services and Products 

  • Cyber security audit
  • FFIEC Cyber security assessment 
  • Penetration testing
  • ISMS Methodology implementation
  • Implementation of cyber security technical solution

Regulatory Compliance 

  • Information security law compliance report creation
  • Business continuity assessment and process implementation
  • GDPR gap review and compliance audit
  • SSPA assessment for Microsoft suppliers

Business continuity management

Business Continuity and Disaster Recovery process implementation and review:

  • Business impact assessments and advisory services focused on evaluating key business processes.
  • Assessment of governance processes aimed at identifying potential threats to the company, minimizing their impact on business operations, and establishing a framework for building organizational resilience with the capability for effective operational recovery.
  • An appraisal of the adequacy of backup strategies, disaster recovery activities, and related testing is also performed.

Governance and organization of IT functions

Overall assessment of the organization's IT department and its divisions. Analysis of the quality of design and implementation of key IT processes and their monitoring by IT managers. Assessment to include key governance areas:

  •  Planning and budgeting of department’s activities.
  •  Procurement of IT resources and assets.
  •  Staff management.
  •  Quality of reporting to the Management of institution.

 Advisory services in establishing all lacking processes.

Incident and problem management
  • Implementation and evaluation of incident management process, including recovery of services / functionality after downtimes, minimization of their impact on the main business and design of preventive measures.
  • Advisory services covering discovery and treatment of problems based on the assessment of incidents.
Information security
  • Implementation of ISMS 27001 based methodology and development of policies.
  • Examination of adequacy, scaled to particular company’s needs, and quality of an Information Security Management System in each and every of its form (physical, technical, organizational security).
  • Advisory and verification of the process approach for information security.
  • Information security Risk Assessment process implementation and review.
IT project management

Comprehensive appraisal of how IT-related projects are initiated, planned, executed, monitored, and closed, with a focus on ensuring alignment with business objectives and industry best practices. The service includes an assessment of the overall quality of portfolio management and a detailed review of IT project implementation processes, governance structures, and performance outcomes.

In addition, support is provided through IT project management services and the implementation of standardized processes designed to enhance efficiency, transparency, and project success rates across the organization.

IT risk management
  • Advisory services in IT risk management are covering IT risk assessments and self assessment process.
  • Insight in how IT related risks are identified, estimated, evaluated and treated both periodically, operationally and during execution of IT projects.
  • Advice on how Risk Event Database maintenance and filling is performed.

Work with us


We provide the expertise you need to grow, control, defend, and, if necessary, restructure your assets.

Contact us today.

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Milan Stevovic
Director / IT Advisory and AuditCrowe RS Advisory d.o.o.