Public sector IT projects often face repeated vendor-related issues—such as overpromising, poor integration, turnover, lack of accountability, weak post-go-live support, and hollow SLAs—that can derail delivery and waste taxpayer dollars. These problems usually stem from vendor behavior, not the technology itself. Government agencies can mitigate these risks by implementing structured procurement, clear contracts, measurable SLAs, strong project governance, milestone-based payments, and proactive vendor management. A disciplined approach ensures responsiveness, transparency, and successful technology modernization outcomes.
Originally Published by Crowe LLP, on 27 Oct 2025
Originally Published by Crowe LLP, on 27 Oct 2025