If you have any questions or would like to make a complaint, our contact details are listed above. You can also contact your adviser with any questions you may have.

If you have a complaint about the services provided to you, you should take the following action:

Speak to your adviser about your concerns, or Call us on (03) 9292 0101

If, after speaking to us or your adviser, your complaint is not resolved within five (5) business days, please write to:

Disputes Manager

Findex Group Limited

PO Box 1608, Mildura, VIC 3502

complaints@findex.com.au

If your complaint is about a tax agent service https://www.tpb.gov.au/complaints, you can make a complaint to the Tax Practitioners Board here https://myprofile.tpb.gov.au/complaints/. The Tax Practitioners Board maintains a register of tax and BAS agents that can be accessed here https://myprofile.tpb.gov.au/public-register/