The National Public Service Portal official launched


On December 9th, 2019, the launching ceremony of The National Public Service Portal (NPSP) was held with the participation of Prime Minister Nguyen Xuan Phuc, Deputy Prime Minister Vu Duc Dam and representatives of ministries, sectors, localities and agencies of Party, the National Assembly and international organizations. Then the NPSP is officially put onto operation through the address

At the opening ceremony, Minister and Chairman of the Government Office Mai Tien Dung said highly appreciated the importance of the NPSP in building e-Government, connecting the Government with people and businesses which contribute to improving the quality of online public service provision.

The introduction of NPSP as an address provides accurate, consecutive and transparent information and supports in the effective implementation of administration procedures and online public services which creates the most favorable conditions for people and business, then avoids destruction, saves time  and improves Vietnam’s business investing environment.

Basic contents were completed as below:

  • Upgrading the national database on administration procedures;
  • Providing single sign-on function with one account to log in the public service portal of the Ministry and localities;
  • Upgrading the system of settling and sending feedbacks, recommendation for people and business;
  • Providing the platform of e-payment when implementing online public services.

At launching time, the NPSP offers following public services

- 3 current ministerial- level public services, including:

  • International driving licenses;
  • Registration for promotion activities; and
  • Granting certifications of origin of goods. 

- 2 utilities, including:

  • E-tax payment (apply for business); and
  • Electricity payment.

- 5 public services in all 63 provinces and cities, including:

  • Issuance of driving licenses;
  • Announcement of promotion activities;
  • Reissuance of health insurance cards due to loss or damage;
  • Provision of low- voltage (serving for residents of households); and
  • Provision of medium- voltage (serving for business) and integration of electricity payment utilities.

The NPSP’s benefits:

  • Using a single account, individuals and enterprises can log in to all of the ministry-level and provincial-level public service portals performing online public services; monitoring the settlement status, assessing the quality of settling and sending feedback, recommendations regardless of time and administrative boundaries. At the same time, it could help to reuse existing information and save time for document preparation, thereby significantly reducing social costs in the implementation of administrative procedures, especially those related to many agencies.
  • Sharing information and platforms also contribute to limit scattered investment in ministries, branches and localities and then enhance the management of the State, monitoring and assessing the handling of administrative procedures, enhance accountability and policy response capacity, impulse the administrative reform processes and improve the business investment environment, then develop business and socio-economic