Frequently Asked Questions

Expert Answers from Our Licensed Insolvency Trustees


Filing a consumer proposal or bankruptcy can feel overwhelming — but you don’t have to go through it alone.

At Crowe MacKay & Company, our experienced Licensed Insolvency Trustees (LITs) are here to guide you through every step of the process.

Below are answers to the most common questions we receive about debt, bankruptcy, and consumer proposals.

FAQ’s - Licensed Insolvency Trustees


What is a Licensed Insolvency Trustee?

Effective April 1, 2016, “Bankruptcy Trustees” became known as Licensed Insolvency Trustees (LITs).

While the title changed, the duties remained the same. The new designation emphasizes that LITs provide a full range of debt management solutions — not just bankruptcy — including consumer proposals and other restructuring options.

Only professionals who complete extensive education, training, and federal licensing requirements through the Office of the Superintendent of Bankruptcy (OSB) may use the title “Licensed Insolvency Trustee.”

Why do I need a Licensed Insolvency Trustee?

LITs are the only professionals in Canada legally authorized to file and administer insolvency proceedings, including consumer proposals and bankruptcies.

Key reasons to work with an LIT:

  • Licensed and regulated by the Government of Canada
  • Must follow strict ethical and professional standards under the OSB
  • Fees are federally regulated, ensuring transparency and fairness.
When do I need a Licensed Insolvency Trustee?

You should speak with an LIT if:

  • You can’t pay your debts as they come due
  • Your liabilities are greater than your assets.
  • Creditors are demanding payment or threatening legal action

An LIT can:

  • Assess your whole financial situation (income, expenses, assets, debts)
  • Review all informal and formal debt relief options.
  • Help negotiate repayment arrangements with creditors.
  • Prepare and file the necessary documents to start a consumer proposal or bankruptcy.
  • Guide you through the process from start to finish
Speak With a Licensed Insolvency Trustee
Get trusted, government-regulated advice from a LIT who can review your financial situation and explain all your legal debt relief options.

FAQs - Bankruptcy


What is bankruptcy?

Bankruptcy is a legal process that helps individuals who can’t repay their debts.

By assigning your assets to a Trustee (as required under the Bankruptcy and Insolvency Act), you can eliminate most unsecured debts and stop creditor collection actions.

Bankruptcy should only be considered after exploring all other options.

How much does filing for bankruptcy cost?

The cost of bankruptcy is set by the government tariff under the Bankruptcy and Insolvency Act.

As of current standards:

  • First-time bankruptcy: around $1,900
  • Second-time bankruptcy: around $2,175

The exact cost may vary based on your income and situation.

Will I lose all of my assets after filing for bankruptcy?

No, you will not lose everything. Some assets are exempt from seizure under provincial law.

In British Columbia, you can keep:

  • Personal effects: up to $4,000 (each spouse)
  • Motor vehicle: up to $5,000 (or $2,000 if in arrears under Family Maintenance Enforcement)
  • Tools of trade: up to $10,000
  • Home equity: up to $12,000 in Vancouver and Victoria regions, or $9,000 elsewhere in BC
  • RRSPs (except last 12 months’ contributions), medical devices, pension plans, and certain life insurance policies

If your assets are fully encumbered (e.g., your car loan equals their value), you often keep them by continuing to make payments to the lender.

Do I have to turn in my credit cards?

Yes. All credit cards in your name must be surrendered to your Trustee.

If you need one for business travel, you may use a card issued to someone else (e.g., your spouse or employer) or purchase a prepaid credit card.

Must I include all my creditors, even friends and family?

Yes. All creditors must be listed in your bankruptcy or proposal — including friends and family.

The law requires that all creditors be treated equally.

Am I required to make payments during my bankruptcy?

Yes, you will be required to pay the bankruptcy fee or, if applicable, the surplus income.  If your income is higher than the federal surplus income threshold, you’ll make monthly payments to your estate for the benefit of creditors based on your actual earned income each month.

Only 50% of your surplus income (income above the guideline) must be paid; you keep the other half.

Surplus income thresholds are updated annually by the Office of the Superintendent of Bankruptcy.

Do I have to report to the trustee regularly?

Yes. You must submit a monthly income and expense report by the 15th of each month.

This allows your Trustee to calculate any surplus income. Missing reports can delay your discharge.

Do I get to keep my wages?

Yes. Once you file for bankruptcy, creditors can no longer garnish your wages.

However, you must continue any required surplus income payments to your Trustee.

What is surplus income?

Surplus income is the portion of your income that exceeds the federal minimum standard needed to support your household.

You pay a portion of that surplus into your bankruptcy estate for the benefit of creditors.

Do I have to file all my tax returns?

Yes. You must file all outstanding tax returns.

In the year of bankruptcy, there will be two returns:

  1. From January 1 to your bankruptcy date (filed by Crowe MacKay)
  2. From the bankruptcy date to December 31 (filed by you)

Any refunds for the year of bankruptcy go to your estate; any tax owing after bankruptcy is your responsibility.

What happens to someone who co-signs a loan for me?

If you go bankrupt, the co-signer becomes responsible for repaying the loan in full.

All debts, even co-signed ones, must be included in your bankruptcy.

If I win a lottery or receive an inheritance, can I keep it?

No, any windfalls received before discharge — such as lottery winnings or inheritance — must be turned over to your Trustee for creditors.

If the windfall occurs after you have received your discharge, it’s yours to keep.

Are there debts that are not discharged in bankruptcy?

Yes. Some debts are not discharged, including:

  • Fines or penalties imposed by the court
  • Debts arising from fraud or dishonesty
  • Child or spousal support
  • Student loans (if less than 7 years since you left school)
How do I get my discharge from bankruptcy?

Your debts are eliminated when you receive your discharge, not when you file.

Eligibility for automatic discharge:

  • First-time, no surplus income: 9 months
  • First time, with surplus income: 21 months
  • Second time, no surplus income: 24 months
  • Second time, with surplus income: 36 months

If no one objects (creditors, Trustee, or OSB), you’ll receive an automatic discharge.

If there’s an objection, the Court may issue:

  • Conditional Order: discharge after meeting payment terms
  • Suspended Order: discharge delayed for a set time
  • Order Absolute: full discharge granted immediately
Will filing for bankruptcy stop wage garnishments?
Yes. Filing for bankruptcy (or a consumer proposal) immediately stops all wage garnishments and most creditor actions.
Will my student loan debt be discharged in bankruptcy?

Only if it’s been seven years since you left school.

If it’s been less than seven years, student loans will survive the bankruptcy.

Will I be required to attend counselling?

Yes. You must attend two credit counselling sessions, each lasting about an hour.

These sessions help you understand the causes of insolvency, budgeting, and rebuilding credit.

Will I have to attend a creditors’ meeting?
Not usually. A creditors’ meeting is only held if creditors holding 25% of proven claims request one, which is rare.
Is bankruptcy the only option?

No. Bankruptcy is only one of several debt relief options.

An LIT can help you explore consumer proposals, debt consolidation, and repayment plans that better fit your situation.

Understand If Bankruptcy Is Right for You
Learn how bankruptcy works, what debts are included, and how it may impact your assets and credit. Get clear answers before making a decision.

FAQs - Consumer Proposals


What is a consumer proposal?

A consumer proposal is a legally binding agreement between you and your creditors to repay a portion of your debts over a set period (up to 5 years).

You make one monthly payment that fits your budget, keep your assets, and stop interest and collection calls once creditors accept the proposal.

How much does filing a proposal cost?

The federal tariff also regulates proposal costs.

You’ll pay a small deposit and then make agreed monthly payments, which cover both your settlement and the Trustee’s fees.

What happens to someone who co-signs a loan for me when I make a consumer proposal?
Your co-signer remains responsible for the debt. All creditors — including co-signed debts — must be included and treated equally.
Will I be required to attend counselling after I make a consumer proposal?
Yes. Like bankruptcy, you must attend two counselling sessions focused on budgeting and credit rebuilding.
Must I include all my creditors, even friends and members?

Yes. All creditors must be listed in your consumer proposal.

This ensures fair treatment for everyone under the Bankruptcy and Insolvency Act.

Will I have to attend a creditors’ meeting?
A meeting is only held if 25% of creditors (by dollar value) request one.
Are there debts that are not discharged by a proposal?
Yes. Similar to bankruptcy, debts such as fines, support payments, and recent student loans are not discharged by a consumer proposal.
How do I get my discharge from a proposal?
Once you complete all required payments and terms under your proposal, you will receive a Certificate of Full Performance, officially releasing you from the debts included in your proposal.
Will a proposal stop creditors from garnishing my salary?
Yes. Filing a consumer proposal immediately stops wage garnishments and most creditor actions.
Will my student loan debt be discharged under my proposal?
Only if you left school more than seven years before filing the proposal.
Do I get to keep my wages?

Yes. Your wages are yours to keep once the proposal is filed.

Creditors can’t seize them — though you must make the agreed proposal payments.

Reduce Your Debt Without Filing Bankruptcy
A consumer proposal can help you settle your debt for less while protecting your assets and stopping creditor actions.

FAQs - Credit Report


How do I obtain my credit report?

You can get your free credit report from either of Canada’s two credit bureaus by submitting a request form with copies of two pieces of ID:

Both allow you to request by mail, fax, or online.

For more information, visit the Financial Consumer Agency of Canada.

How do I fix errors on my credit report?

If you find an error, contact the credit bureau in writing and provide documents supporting your correction.

Once verified, the bureau must update your file and send you written confirmation.

Take Control of Your Credit
Understand how insolvency affects your credit report and what steps you can take to rebuild your financial future with confidence.

Book a Free Consultation

Our licensed experts are here to answer all your questions about bankruptcy and consumer proposals. Whether you're an individual or a business, we’ll help you understand your options and guide you through every step of the process with care and confidence.

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