Since our last edition of Foundations, the transformation across the housing sector has been profound.
Housing Associations have almost overnight moved customer service centres into a virtual environment and implemented homeworking across the majority of the workforce.
All survived the lockdown and had restarted repairs and maintenance, developments and sales but now Housing Associations are having to revisit business plans in light of the real likelihood of a second lockdown.
This is calling for Housing Associations to think differently about many aspects of their operations and strategy, including developments and property portfolios. We have discussed in this edition the tax implications of changing tenure mix and converting surplus offices and shops.