Doing the wrong thing, however well-intentioned, may:
If you suspect a fraud is underway, before you do anything, speak to a professionally-qualified counter fraud specialist.As soon as there is a suspicion of fraud, substantiated by at least one reliable piece of information, you should:
|Get professional counter fraud advice. A quick phone call as soon as you suspect something will help avoid costly mistakes.|
|Refer for specialist investigation as soon as there is a suspicion of fraud which is substantiated by at least one reliable piece of information.
|Leave all response and recovery options open. An investigation may reveal the fraud is much bigger than initially suspected.
|Securely preserve electronic evidence. Lock devices away somewhere secure.
|Make a note of individuals that may be involved.
|Leave suspected parties in post while investigations continue, unless there is a risk of significant ongoing financial losses.
|Establish a small and confidential working group to contribute to a future investigation.
|Ensure those undertaking an investigation have the necessary counter fraud skills, expertise and experience.
|Assume there is necessarily sufficient expertise in the organisation. Most organisations have little if any counter fraud expertise.|
|Assume there is an innocent explanation for suspicious activity/transactions. Start investigating until you have sought specialist advice.|
|Decide on a response and recovery option before an investigation has revealed the nature and extent of what has happened.|
|Access electronic evidence, such as computer files and phone records.|
|Approach individuals that may be involved.|
|Suspend people who may be involved before an investigation concludes, unless there is a risk of significant and ongoing financial losses. People aware of investigations may attempt to obscure the truth.|
|Discuss any suspicions or work underway to prepare for an investigation.|
|Allow an investigation to be undertaken by staff without specialist counter fraud skills, expertise and experience.|