The unexpected and unprecedented impact the COVID-19 crisis has had on the financial performance of the healthcare industry has brought many long-standing assumptions and practices related to net revenue into question. During this course, we will review lessons learned as a result of the COVID-19 pandemic and discuss strategies for preparing for the next major disruption in the industry. As a result of attending the webinar, you should be able to: • Identify areas of risk in reserve assumptions during unexpected and unprecedented shifts in supply and demand • Determine methodologies for monitoring and projecting net revenue during periods of uncertainty and rapid change • Develop strategies for net revenue recovery in the aftermath of an industrywide crisis