I think of work functions as I once read: simple, complicated, and complex, where simple is like baking a cake, complicated is launching a rocket into space, and complex is raising a child.2 Whether it’s our clients or Crowe employees, people don’t go through
education so they can come out and verify insurance information or do
journal entries. They want to use higher-level skills and do
higher-level tasks.
In the past, we have taken things that are simple or complicated and built solutions around them. Now we’re having to build products that solve complex problems as well. It’s not easy and will require a blend of AI, platforms, networks, and various forms of technology. Incidentally, I don’t use the word “autonomous,” because it has a connotation that people are not needed. This isn’t the case at all. We see a future where jobs that are simple or complicated are replaced with jobs that can focus on the complex. There are a lot of jobs we haven’t even thought of today because we are spending so much time and effort on getting the simple and complicated things done.
Crowe has built a strong innovation business model over the last two decades. We have the advantage of the innovation infrastructure, deep industry professionals, advanced data scientists, and access to data. We are on a journey to develop a digital platform to enable Crowe to serve as a network orchestrator or connector of people in the industry. For example, within healthcare we have a strong network of healthcare industry participants who have their own knowledge and data based on their own experiences. Crowe will allow people in the industry to analyze and share data.