How to Design an Exceptional PPP Loan Forgiveness Experience

How to Design an Exceptional PPP Loan Forgiveness Experience

Location: Webinar
Start date:

5/8/2020 12:00 PM Eastern

End date:

5/8/2020 1:00 PM Eastern

How to Design an Exceptional PPP Loan Forgiveness Experience
Event details

You’ve worked hard to help your small business borrowers work through Paycheck Protection Program (PPP) loan applications – but that’s only half the battle. The PPP forgiveness process is next, and it’s a perfect opportunity to end the process on a positive note and maintain, or gain, a loyal customer. 

Providing exceptional customer service through the entire PPP loan forgiveness process is essential. Being transparent, helping borrowers thoroughly address requirements, and delivering a smooth, seamless experience are all important factors to consider – but where do you start? 

We can help. In this webinar, we’ll discuss how you can navigate and design an exceptional PPP loan forgiveness process for your borrowers. You will learn about: 

  • Recent updates to any guidance specific to forgiveness 
  • Combining customer experience design and process engineering 
  • Preparing your borrowers for the entire loan forgiveness process 
  • Using dedicated technology to support the process 
  • Leveraging specialized resources to address complexities – for both borrowers and lenders 

Who should attend? 

Any management team member of a lending organization offering PPP loans

Presenters

Mike Budinger
Tim Reimink
Greg LeMond
Veena Murthy

Lou Miller
Ronak Desai
Sydney Garmong
Dickie Heathcott

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